Talla Company Blog

We love basketball at Talla. So much so, that the first day of March Madness is even a company holiday. It should come as no surprise then that as a company based in Boston, we are a little bit more than excited that our Celtics are in the Eastern Conference Finals. So with green on our mind and as a company focused on assisting IT teams with our Talla Service Assistant, we couldn't help comparing IT to one of our favorite players, Isaiah Thomas (who, by seeming no coincidence, is better known as I.T.). Isaiah Thomas is known for bringing in the big wins when it counts, and we think his strategies can do the same for your IT team. 

Sharing information has never been more important than today. In the digital revolution, chat is transforming the way we access information in the workplace and stay ahead of the game in a rapidly evolving market. Much of that evolution includes chat itself. With recent chat products like Microsoft Teams (and Talla!), we’re seeing a new technology emerge in the competitive business arena.

Have you ever wondered:

• What exactly are chatbots? Should my business be utilizing them?
• How can A.I. and bots make my employees more productive?
• How should my business evaluate bots in terms of functionality, security, etc.?
• Which specific bots should we be using?

On Wednesday, May 17th at 2pm ET, join us for a webinar to get the answers to these questions and see live demos of Talla, Troops, Growbot, Polly, and more.

You probably already know that we're in a new era of workplace tools. Chat platforms, like Slack, Microsoft Teams and HipChat have changed the way people communicate at work. They've streamlined where we touch base, opened the door for real-time access to critical information, and helped people be more effective in their roles. Chat isn't just good for messaging though. It's the perfect place for A.I.-powered assistants (like Talla) to streamline and automate monotonous processes for us—and the paperwork, reminders, and repetitive information delivery that comes with employee onboarding is one of the best examples. Below you'll find out how you can easily expedite much of the onboarding process through automated, intelligent communications. All of the content you'll read about can be customized and delivered to you by Talla, right in Slack or Microsoft Teams.  

According to Human Resources Today, the biggest HR trends for 2017 will be:

• Ongoing (not annual) performance reviews
• Predictive analytics for employees
• Social media-based hiring
• Continuous online learning for employees

Written in between the lines there is an unspoken edict: Every human resources department should be adopting enterprise chat platforms in 2017.

Happy workers are more productive. That's not just an axiom; that's science. As such, many organizations are investing heavily in improving employee engagement and satisfaction -- and even the IT department is pitching in.

There isn't an English-speaking IT help desk engineer alive who doesn't deeply, spiritually, achingly understand the concept of RTFM—read the f-ing manual. Luckily, technology may finally have a cure for RTFM with the arrival of the IT Service Assistant .

Cambridge, MA | April 5, 2017

Today we have a big announcement. You’ve probably watched the “bot” industry over the last year with some skepticism. We have too. And we spent the last year building a product with everything we learned about bots that we believe highlights all the strengths of bots and conversational interfaces, without the weaknesses.