Why Automation Is Customer Support’s Superpower

Posted by Alyssa Verzino on Jan 16, 2019 12:30:00 PM

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In an advancing digital-first world, customer support’s business imperative is a tough one: deliver customer satisfaction that can scale across thousands or millions of interactions at significantly lower cost. Trying to achieve this with a “business as usual” approach won’t work. But by unleashing AI and automation in their businesses, customer support executives can actually deliver on this.

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Topics: AI, automation, Customer Support

Computer Vision on AI at Work

Posted by Alyssa Verzino on Jan 15, 2019 10:05:00 AM

Machines are learning to see. In the field of computer vision, AI is making leaps in image recognition, powering exciting advances such as the cashier-less retail experience. On Episode 21 of AI at Work, we spoke with Matt Scott - CTO and co-founder at Malong Technologies - about product AI applications, the evolution of computer vision, an innovative and highly effective new approach to supervised learning, and why staying at the forefront of AI means cross-company collaboration.

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Topics: AI at Work

Introducing Talla's Learning Dashboard

Posted by Rob May on Jan 15, 2019 6:25:26 AM
Today I'm excited to announce that all Talla customers now have access to our new "Learning Dashboard."  Think of the learning dashboard as a series of analytics around the AI models that power Talla - it's sort of like a report card that tells you how well Talla is learning and how well you are teaching.  This post will highlight a few of the key metrics and explain how to use them.
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Topics: knowledge base, knowledge management, Customer Support

The Most Important Question When Marketing New Technologies: “So What?”

Posted by Alyssa Verzino on Jan 11, 2019 3:14:47 PM


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Topics: AI at Work

How Adopting AI Differs from Adopting SaaS

Posted by Alyssa Verzino on Jan 10, 2019 1:00:00 PM

Most businesses in operation today have notable and significant track records of successfully adopting Software-as-a-Service (SaaS) solutions, but too many of those same companies try to apply the SaaS implementation playbook to artificial intelligence solutions. That's a bad idea.

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Topics: AI

Not Just Sci-Fi Hype: AI Is The New Enterprise Norm

Posted by Alyssa Verzino on Jan 9, 2019 5:23:16 PM

There’s still time to climb the learning curve and compete using AI. But time is of the essence.

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How Buying AI Differs from Buying SaaS

Posted by Alyssa Verzino on Jan 8, 2019 3:25:25 PM

Many pundits suggest that artificial intelligence solutions will soon occupy the same place in business technology as Software-as-a-Service (SaaS) applications do today -- but most fail to note that the process of buying AI is very different from buying SaaS.

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Topics: AI

Ask A Data Scientist About AI at Work

Posted by Alyssa Verzino on Jan 4, 2019 10:18:28 AM

AI has made great leaps in progress in the last five years thanks to the cloud-enabled increase in computational capacity, availability of large-scale datasets, and collaborative sharing of research and code by scientists and researchers. More sophisticated models are now able to process increasingly large volumes of information.

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Topics: AI at Work

Data is AI Fuel, Which Means You Must Refine It Before You Can Use It

Posted by Alyssa Verzino on Jan 2, 2019 2:30:00 PM

Ever since artificial intelligence has gone mainstream, analysts and pundits have declared that "data is the new oil," as in a resource that will drive the AI economy and enrich whoever can extract it. Unfortunately, most analysts neglect the second half of the analogy: like oil, most data is crude data that is only useful once it's been refined.

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2019 Predictions from AI at Work

Posted by Alyssa Verzino on Dec 28, 2018 3:03:00 PM

2019 is approaching, that means that it is time for some new predictions. We decided to ask AI at Work guests three questions. Don’t miss their answers!

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Topics: AI at Work

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