What Talla's $8.3M Means For Our Customers

Posted by Rob May on Jun 19, 2017 11:00:08 AM

Today we are very excited to announce our $8.3M Series A round, led by Glasswing Ventures, with participation from new investors PJC, Pillar, and Launch Capital.

The bot space has received mixed press over the past few months, but as a company working actively in the space, we have seen a huge uptick during that same time period in businesses looking at bots to help solve and scale operational problems.  I wrote a separate post on Medium about why we chose the investors we chose, and how the round came together.  In this post on our own blog I want to focus on what this means for Talla's customer base.

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Topics: About

How Do You Evaluate a Conversational Interface In The Buying Process?

Posted by Rob May on Jun 7, 2017 8:27:29 AM

We've now had thousands of companies try Talla, and we have learned a lot from our metrics about how people evaluate bots and conversational interfaces.  The most interesting thing so far is that when the Talla trial ends, most enterprises don't make a decision to buy or pass - they email us and ask for a trial extension because they don't feel like they have evaluated it enough.  As we dug into this issue, our analysis of the data and discussions with customers in the trial process allowed us to develop a few hypotheses about why this happens.   The number 1 issue seems to be that, given the open ended nature of a conversational interface, it is difficult to know when you have said enough things to it to know it works well.  With that in mind, here is our recommendation for how you evaluate bots and conversational interfaces in general, and then we will write a follow up post for evaluating Talla specifically.

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Topics: Conversational UIs, Future of Work, Bots