The service desk, according to the Information Technology Infrastructure Library, is defined as the single point of contact between the service provider and the users. Within any IT department, the service desk is at the heart of communication, becoming the focal point for providing technical services to employees and customers.
Human Resources (HR) teams are always looking for ways to creatively optimize in order to better serve the employees and add value to the company as a whole. One of the most recent innovations for HR has emerged out of the tech sector, namely, the integration and utilization of artificial intelligence (AI).
Everyone who works in HR has been on the receiving end of a barrage of questions around benefits, holidays, policies and more. Often, they’re the same questions that get asked over and over again. Like each year when benefits opt-in rolls around, explaining the difference between a PPO and an HMO becomes an activity of copy + paste from one email to the next. It’s not why you signed up for the job, but you might view the routine question answering as a necessity - despite it taking away from your more important, strategic, people-focused tasks.
Human Resources (HR) teams are always looking for ways to grow and improve. A major emphasis of late for HR departments has been the focus on employee experience. Employee experience mediates important workplace variables (viz. employee satisfaction, performance, and retention), which is why companies are so keen to empower HR departments to facilitate and foster a desirable employee experience.
Artificial Intelligence (AI) has been making serious waves across the world of business, disrupting both small and large companies alike. Tech leaders such as Google and Microsoft have announced that they are shifting from a mobile-first vision to an AI-first vision. Such declarations indicate the profound power of AI, and the presages the weighty impact that AI will make.
Topics: microsoft teams
There's always been a tension between web design and web development, as designers want final HTML/CSS code to be pixel-perfect, but there's only so much justifiable effort you can put into fine-tuning a CSS layout. That's especially true when your design constantly changes. We proved this out when developing the onboarding guides for new Talla users.
A few months ago, I joined Talla as Chief Operating Officer -- even though Talla didn't "need" a COO yet. Why I chose Talla, and why Talla chose me, says a lot about the kind of company, and the kind of solutions, we're trying to create here.