How to Avoid the Biggest Mistake IT Help Desk Software Buyers Make

Posted by Juliette Kopecky on Aug 23, 2017 3:53:40 PM

The service desk, according to the Information Technology Infrastructure Library, is defined as the single point of contact between the service provider and the users. Within any IT department, the service desk is at the heart of communication, becoming the focal point for providing technical services to employees and customers.

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Topics: Artificial Intelligence, IT Service Desk, help desk software

The Next High-Tech Leap for Human Resources

Posted by Zach Harned on Aug 17, 2017 11:31:00 AM

Human Resources (HR) teams are always looking for ways to creatively optimize in order to better serve the employees and add value to the company as a whole. One of the most recent innovations for HR has emerged out of the tech sector, namely, the integration and utilization of artificial intelligence (AI).

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Topics: Artificial Intelligence, Future of Work, Human Resources

Why HR Managers Can't Afford to Ignore Artificial Intelligence

Posted by Juliette Kopecky on Aug 15, 2017 5:05:59 PM

Everyone who works in HR has been on the receiving end of a barrage of questions around benefits, holidays, policies and more. Often, they’re the same questions that get asked over and over again. Like each year when benefits opt-in rolls around, explaining the difference between a PPO and an HMO becomes an activity of copy + paste from one email to the next. It’s not why you signed up for the job, but you might view the routine question answering as a necessity - despite it taking away from your more important, strategic, people-focused tasks.

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Topics: Artificial Intelligence, Future of Work, Human Resources

How HR Can Supercharge Microsoft Teams

Posted by Zach Harned on Aug 14, 2017 8:47:00 AM

Human Resources (HR) teams are always looking for ways to grow and improve. A major emphasis of late for HR departments has been the focus on employee experience. Employee experience mediates important workplace variables (viz. employee satisfaction, performance, and retention), which is why companies are so keen to empower HR departments to facilitate and foster a desirable employee experience.

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How the IT Department Can Make the Most of Microsoft Teams

Posted by Zach Harned on Aug 10, 2017 1:11:20 PM

Artificial Intelligence (AI) has been making serious waves across the world of business, disrupting both small and large companies alike. Tech leaders such as Google and Microsoft have announced that they are shifting from a mobile-first vision to an AI-first vision. Such declarations indicate the profound power of AI, and the presages the weighty impact that AI will make.

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Topics: microsoft teams

Why Talla Hacked Our Own Onboarding Joyride Framework to Be LESS Precise (Then Gave it Up Entirely)

Posted by Hart Neray on Aug 7, 2017 11:01:18 AM

There's always been a tension between web design and web development, as designers want final HTML/CSS code to be pixel-perfect, but there's only so much justifiable effort you can put into fine-tuning a CSS layout. That's especially true when your design constantly changes. We proved this out when developing the onboarding guides for new Talla users.

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Topics: Company Culture, Engineering

Why I Joined Talla and Became the COO They Didn't "Need" Yet

Posted by Catharina Mallet on Aug 4, 2017 2:11:07 PM

A few months ago, I joined Talla as Chief Operating Officer -- even though Talla didn't "need" a COO yet. Why I chose Talla, and why Talla chose me, says a lot about the kind of company, and the kind of solutions, we're trying to create here.

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