At Talla, we build products that help people find and make use of an organization’s internal knowledge. While we've already implemented technology for enterprises with models that are successfully in production, we continuously experiment with different data and methods that have less certain outcomes. In my talk at the Machine Learning Conference, which you can watch below, I shared what happened when we experimented with using chat data for issue detection and matching.
In the last three decades, technology has transformed the way businesses communicate and collaborate, streamlining the processes to get crucial information from one team to another. But technology isn’t staying stagnant. The evolution of information sharing has progressed from email to chat, and is continuing to elevate internal business teams to the next level: artificially intelligent information-sharing platforms.