Traditional knowledge bases fail employees. It’s time to do something about it.

Posted by Alyssa Verzino on Sep 14, 2018 12:42:23 PM
 
Your customer-facing teams need quick access to important information, and they need it to be reliable. Their ability to do their job depends on the quality of information in your knowledge base and speed at which they can access it. However, traditional knowledge bases don’t live up to their promises. Traditional knowledge bases just aren’t good enough.
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Topics: knowledge management, knowledge base

Stop Settling for Passive Content Management. Adopt an Active Content Knowledge Base.

Posted by Alyssa Verzino on Sep 5, 2018 2:20:20 PM

For the past 15 years, every content management system and enterprise knowledge base has been built around some version of Search Engine Optimization (SEO) to make it easier for readers to find the valuable data hidden in your documentation. But that's a passive approach to making your data discoverable and relies on the hope that the answers your employees and customers need have already been documented and published.

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Topics: AI, knowledge management, Active Content

The Digital Assistant Your Customer Success Team Needs... Today.

Posted by Alyssa Verzino on Sep 4, 2018 10:00:00 AM

First impressions matter, which is why Customer Success Teams are crucially important to the success of your company. They are often the first non-salespersons your customers meet, and they make sure that customers are satisfied and, well, successful with your solution.

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Topics: AI, knowledge management, Customer Success