Alyssa Verzino

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3 Things All HR Leaders Need to Know About Implementing AI

Posted by Alyssa Verzino on Dec 14, 2018 4:22:18 PM

“The workplace is shifting, and it’s changing at an extremely rapid rate. The natural consequence is that workers must adapt to meet those changes...” - (Forbes)

This topic was discussed this week on AI at Work, a weekly podcast takes a look into AI trends and the future of AI in the enterprise and provides insight on how to think about and effectively deploy AI in your organization. Host Rob May, Co-Founder and CEO at Talla, sat down with Jeanne Meister, Founding Partner at Future Workplace. The Future Workplace is an HR advisory and research firm providing insights on the future of learning and working. Jeanne shared valuable insights on HR’s resistance to AI, her experience coming from a non-technical background, the danger of getting left behind, and how quickly HR teams are moving. Check out the three things that all HR leaders need to know about implementing AI at their organization.

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How AI Can Super Charge Your Customer Support Team

Posted by Alyssa Verzino on Dec 12, 2018 10:30:00 AM

 

Customer support representatives have a challenging job that sometimes requires superhuman patience, speed, and product knowledge to handle -- to the point that many support teams struggle to close calls at an efficient rate.

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Topics: Customer Support, AI

Why There Are No Early "Wow" Moments When Adopting AI

Posted by Alyssa Verzino on Dec 11, 2018 11:55:06 AM

For the past several years, software vendors and customers have been trained to look for a "wow" moment when trying out new software -- which is an expectation sure to lead to disappointment among adopters of modern artificial intelligence solutions. AI almost never gives you a traditional "wow" moment, which can often lead you to underestimate, overlook, or mistakenly dismiss the value of an AI solution.

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Why AI Won't Be Awesome on Day One (But Will Go Beyond Awesome Later)

Posted by Alyssa Verzino on Dec 7, 2018 2:59:28 PM

The phrase "artificial intelligence is like lily pads in a pond" sounds like a really bad Zen koan, but it is an important concept for properly setting expectations with modern AI solutions. If you expect your business AI solution to be awesome on Day 1, you're setting yourself up for disappointment and, possibly, failure. The lily pads explain why.

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Topics: AI, future of ai

Dr. Tavneet Suri on Basic Income and Why Evidence and Facts Matter

Posted by Alyssa Verzino on Nov 30, 2018 2:22:13 PM

 

As people think about the future of work and what may happen if AI takes a lot of jobs, could providing a basic income to people be a solution? This week on AI at Work, Rob May discussed the concept of basic income with Dr. Tavneet Suri from MIT Sloan School of Management.

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Topics: AI at Work

Where Do I Start? How to Start Actually Doing AI with Jana Eggers

Posted by Alyssa Verzino on Nov 28, 2018 11:30:00 AM

Jana Eggers is the CEO at Nara Logics, and a mathematician by training. Her unique perspective has her urging all CEOs to learn more about AI,

“I really encourage CEOs to get to understand AI. They can understand it to a level enough that it will be beneficial to their business. It's not something that I think they should just say, “Oh, that's my tech and that's my smart guys.” It's everyone. Don't put it off in a corner."

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Topics: AI at Work, Artificial Intelligence

Don't Let "FOMAI" Fuel Your Artificial Intelligence Strategy

Posted by Alyssa Verzino on Nov 26, 2018 2:47:12 PM

One of the contributing factors to social media addiction is FOMO, or fear of missing out. It's an unhealthy condition wherein smartphone users constantly check their notifications for fear they are being left out of rewarding social situations. It is a terrible reason to use -- or not use -- your smartphone or social media.

Unfortunately, a similar mal-adaptation is driving the artificial intelligence strategy at many businesses. They have FOMAI, fear of missing artificial intelligence.

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Topics: AI, knowledge management, Bots, Artificial Intelligence

Talking Machines' Host Katherine Gorman on the Mistaken Perception of "Magic AI"

Posted by Alyssa Verzino on Nov 21, 2018 10:01:00 AM

AI is absolutely NOT magic. At least, that’s what Katherine Gorman has to say about it on AI at Work. Katherine hosts Talking Machines, a popular AI podcast that serves as your window into the world of machine learning through conversations with experts in the field, and discussions of industry news. Check out her insightful advice to business leaders getting started with AI. Katherine addresses how much AI seems like "magic" saying, 

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Topics: AI, Artificial Intelligence, AI at Work

5 Ways Support Teams Increase Productivity with Talla

Posted by Alyssa Verzino on Nov 19, 2018 10:37:04 AM

Your support team’s productivity directly impacts your customers. When your support team is bogged down with tickets, repetitive questions, and is stuck searching for information, it impairs their ability to provide quality service. With customer experience becoming increasingly important, this is a huge problem. In fact, according to the American Express 2017 Customer Service Barometer, “33% of Americans say they’ll consider switching companies after just a single instance of poor service” and, “Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience”. Long story short, your customers expect excellence from your customer support team.

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Topics: Customer Support

How Spotify Uses Machine Learning To Bring Listeners The Right Music

Posted by Alyssa Verzino on Nov 13, 2018 12:45:00 PM

Spotify brings you “the right music for every moment,” and thanks to machine learning, they do it well. There are over 180 million active users on Spotify. And, with over 83 million paid subscribers, Spotify’s share of the streaming market is 40% (and growing). How do they do it? On AI at Work, Spotify’s Machine Learning Leader, David Murgatroyd, shared stories and lessons they have learned.

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Topics: machine learning

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