Alyssa Verzino

Recent Posts

Traditional knowledge bases fail employees. It’s time to do something about it.

Posted by Alyssa Verzino on Sep 14, 2018 12:42:23 PM
 
Your customer-facing teams need quick access to important information, and they need it to be reliable. Their ability to do their job depends on the quality of information in your knowledge base and speed at which they can access it. However, traditional knowledge bases don’t live up to their promises. Traditional knowledge bases just aren’t good enough.
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Topics: knowledge management, knowledge base

Stop Settling for Passive Content Management. Adopt an Active Content Knowledge Base.

Posted by Alyssa Verzino on Sep 5, 2018 2:20:20 PM

For the past 15 years, every content management system and enterprise knowledge base has been built around some version of Search Engine Optimization (SEO) to make it easier for readers to find the valuable data hidden in your documentation. But that's a passive approach to making your data discoverable and relies on the hope that the answers your employees and customers need have already been documented and published.

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Topics: AI, knowledge management, Active Content

The Digital Assistant Your Customer Success Team Needs... Today.

Posted by Alyssa Verzino on Sep 4, 2018 10:00:00 AM

First impressions matter, which is why Customer Success Teams are crucially important to the success of your company. They are often the first non-salespersons your customers meet, and they make sure that customers are satisfied and, well, successful with your solution.

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Topics: AI, knowledge management, Customer Success

How to Implement a Support Chatbot the Right Way

Posted by Alyssa Verzino on Aug 24, 2018 11:02:15 AM

There are lots of chatbots on the market today, and many of them are (supposedly) designed to help with customer support. While each type of support bot has its pros and cons, none of them are truly ready to fully replace human support representatives. Understanding that reality is key to implementing your support bot the right way.

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Topics: knowledge management, Customer Support, chatbot

Why Traditional Knowledge Bases Fail Support Teams

Posted by Alyssa Verzino on Aug 23, 2018 10:30:00 AM

The best customer support representatives don't just know the best answers to common questions, they know how to find any answer to any question -- and they depend on an internal knowledge base to do it. Unfortunately, too many modern knowledge base solutions let down the support reps that rely on them.

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Topics: AI, knowledge management, Customer Support

How A.I. Can Actually Accelerate Sales (Hint: It's Not with Chatbots)

Posted by Alyssa Verzino on Aug 16, 2018 4:53:10 PM

Chatbots are being sold as the artificial intelligence cure-all for every business problem under the sun -- except sales. No one seriously believes that A.I. can replace actual humans when it comes to closing the most complex (and profitable) sales deals.

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Topics: AI, sales enablement, Sales, Digital Workers

How A.I. Can Help Sales Enablement Actually Enable Sales

Posted by Alyssa Verzino on Jul 17, 2018 5:38:48 PM

 

Artificial intelligence is making headlines by helping companies like Google, Facebook, and Tesla sell better products, but A.I. can also help any company -- including yours -- sell products better. And it starts by empowering your sales enablement team.

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Topics: AI, Artificial Intelligence, sales enablement

Introducing Our New Podcast: AI at Work

Posted by Alyssa Verzino on Jun 15, 2018 12:50:36 PM

 

Join Rob May, the CEO and Co-founder of Talla, and Brooke Torres, founding team member and Director of Marketing at Talla, for a weekly look into AI trends and the future of AI in the enterprise. We will be joined by exciting guests in the space including: CEO's of AI companies, VC's, data scientists, and more.

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Why A.I. Agents Will Have No Choice But to Specialize

Posted by Alyssa Verzino on Apr 26, 2018 1:00:00 PM

 

We've argued before that generalized artificial intelligence is generally unprofitable (and maybe impossible), but there are some real-world examples of just how hard it can be for A.I. to get competent at even very narrow tasks. For example, you'd have no trouble asking your friend for a restaurant recommendation, but it's really difficult to teach A.I. to perform the same task well.

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Topics: AI, Artificial Intelligence, future of ai

"General Artificial Intelligence" Might Be Impossible, But It's Definitely Unprofitable

Posted by Alyssa Verzino on Apr 24, 2018 1:15:00 PM

Everyone from Elon Musk to the late Stephen Hawking to an entire research institute are warning about the dangers of an A.I. apocalypse, where some real-life version of SkyNet or HAL 9000 will rise up to wipe out pesky human life. This is probably alarmist, not just because general artificial intelligence like we see in the movies may be impossible, but because -- for the foreseeable future -- there's no money in it.

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Topics: AI, Artificial Intelligence, future of ai