Brooke Torres

Recent Posts

How Artificial Intelligence is Revolutionizing IT Support

Posted by Brooke Torres on Apr 18, 2017 12:44:44 PM
For any organization with an IT person, having a help desk is a must to centralize the location where people can, you know, ask for help. Without it, your entire organization is left to dig for information which might live in any number of systems (your shared drive, an outdated wiki, etc). Even at companies with a help desk that someone has taken the time to put in place, and tried to drive employees towards using, it’s often painfully underutilized because there’s a lot of friction to use it. People don’t like to open a new system, and they don’t like waiting on responses. So, they don’t. Instead they message IT, leave a voicemail, or do a “drive-by” of that person's desk. 
Read More

Topics: Artificial Intelligence, Future of Work, IT Service Desk

Press Release: Talla Introduces a Service Desk Powered by Artificial Intelligence

Posted by Brooke Torres on Apr 5, 2017 2:07:36 PM

Cambridge, MA | April 5, 2017

Read More

Topics: Product Updates

9 Kinds of HR Communications You Should Adapt for ChatOps

Posted by Brooke Torres on Jan 27, 2017 10:44:11 AM

Now that you've embraced the notion that ChatOps can be applied to Human Resources—as in, HR belongs on Slack as much as software engineers -- the time has come to begin automating some common HR announcements for ChatOps. More bluntly, if Slack, Hipchat, and Flowdock are "email killers," it's time to rebuild those emails no one reads for the chat-based workplace.

Read More

Topics: Future of Work, Human Resources

Applying ChatOps Tools and Tactics to Human Resources

Posted by Brooke Torres on Dec 19, 2016 8:40:00 AM


ChatOps may be the hottest trend in software DevOps, but your human resources department can leverage many of the core concepts of ChatOps to benefit your entire organization. As we've covered previously, ChatOps is more than just DevOps on Slack. ChatOps is a philosophy that uses the latest messaging platforms (like Slack, HipChat, and Flowdock) to ensure that specific processes are done more effectively and more efficiently.

Read More

Topics: ChatOps, Future of Work, Human Resources

Happy 1st Birthday, Slack App Store

Posted by Brooke Torres on Dec 15, 2016 2:37:51 PM
Read More

Topics: ChatOps, Future of Work, Slack

Press Release: Talla Launches ChatOps Platform for HR

Posted by Brooke Torres on Dec 13, 2016 11:00:37 AM


Read More

Topics: Product Updates, Future of Work, Human Resources

The Top 10 Missing Items from Your New Employee Onboarding Campaign

Posted by Brooke Torres on Dec 1, 2016 2:45:15 PM


Even when your organization has a robust and thoughtful training and onboarding program, employees aren't always given some basic tools they need to ramp up quickly. Below, we outline items to add to your new employee onboarding campaign -- as in, a process that occurs over time, not during a one- or two-day crash course --  to make sure every employee gets the help they really need to acclimate quickly.

Read More

Introducing Talla the Question and Answer Assistant

Posted by Brooke Torres on Sep 1, 2016 9:24:00 AM


Today, we’re excited to announce the launch of the Question & Answer Assistant, our second Talla. You can teach Talla the answers to various common questions in your organization, and she can provide the information to your employees directly in Slack. And because she’s trainable, in cases where she doesn’t already have the information an employee needs, she’ll let you know so you can add it for next time.

Read More

Topics: Product Updates

The Best Slack Apps for Your Business

Posted by Brooke Torres on Aug 30, 2016 11:21:00 AM


A problem facing every business team today is access to the right information. Companies have lots of data, but it’s stored all over, and finding it can be cumbersome. It might be stuck in a SaaS app that you have to log into and dig through. Or, it might be something one of your co-workers just knows, so you have to ask around until you find out. Lots of information is like that, and there’s no record for it.

Read More

Topics: Conversational UIs

There's no word for what Talla does yet (but we'll say 'intelligent assistants' anyway)

Posted by Brooke Torres on Aug 25, 2016 10:22:00 AM


At Talla, we describe our solutions as intelligent assistants. We chose this term because it is a fairly accurate description of what our software does, but we concede it's not very evocative. Frankly, an intelligent assistant sounds like an overqualified secretary, much like social media sounds like a particularly chatty group of journalists.

Read More

Topics: intelligent assistants