Brooke Torres

Recent Posts

6 Ways to Improve New Employee Onboarding Through Slack

Posted by Brooke Torres on May 10, 2017 3:18:51 PM

You probably already know that we're in a new era of workplace tools. Chat platforms, like Slack, Microsoft Teams and HipChat have changed the way people communicate at work. They've streamlined where we touch base, opened the door for real-time access to critical information, and helped people be more effective in their roles. Chat isn't just good for messaging though. It's the perfect place for A.I.-powered assistants (like Talla) to streamline and automate monotonous processes for us—and the paperwork, reminders, and repetitive information delivery that comes with employee onboarding is one of the best examples. Below you'll find out how you can easily expedite much of the onboarding process through automated, intelligent communications. All of the content you'll read about can be customized and delivered to you by Talla, right in Slack or Microsoft Teams.  

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Topics: Future of Work, Human Resources, employee onboarding, Slack

Why Chat Platforms are the Most Important Tool for HR to Adopt

Posted by Brooke Torres on May 2, 2017 11:07:49 AM

According to Human Resources Today, the biggest HR trends for 2017 will be:

  • Ongoing (not annual) performance reviews
  • Predictive analytics for employees
  • Social media-based hiring
  • Continuous online learning for employees

Written in between the lines there is an unspoken edict: Every human resources department should be adopting enterprise chat platforms in 2017.

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Topics: Future of Work, Artificial Intelligence, Human Resources

How Artificial Intelligence is Revolutionizing IT Support

Posted by Brooke Torres on Apr 18, 2017 12:44:44 PM
 
For any organization with an IT person, having a help desk is a must to centralize the location where people can, you know, ask for help. Without it, your entire organization is left to dig for information which might live in any number of systems (your shared drive, an outdated wiki, etc). Even at companies with a help desk that someone has taken the time to put in place, and tried to drive employees towards using, it’s often painfully underutilized because there’s a lot of friction to use it. People don’t like to open a new system, and they don’t like waiting on responses. So, they don’t. Instead they message IT, leave a voicemail, or do a “drive-by” of that person's desk. 
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Topics: IT Service Desk, Artificial Intelligence, Future of Work

Press Release: Talla Introduces a Service Desk Powered by Artificial Intelligence

Posted by Brooke Torres on Apr 5, 2017 2:07:36 PM

Cambridge, MA | April 5, 2017

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Topics: Product Updates

9 Kinds of HR Communications You Should Adapt for ChatOps

Posted by Brooke Torres on Jan 27, 2017 10:44:11 AM

Now that you've embraced the notion that ChatOps can be applied to Human Resources—as in, HR belongs on Slack as much as software engineers -- the time has come to begin automating some common HR announcements for ChatOps. More bluntly, if Slack, Hipchat, and Flowdock are "email killers," it's time to rebuild those emails no one reads for the chat-based workplace.

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Topics: Human Resources, Future of Work

Applying ChatOps Tools and Tactics to Human Resources

Posted by Brooke Torres on Dec 19, 2016 8:40:00 AM

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ChatOps may be the hottest trend in software DevOps, but your human resources department can leverage many of the core concepts of ChatOps to benefit your entire organization. As we've covered previously, ChatOps is more than just DevOps on Slack. ChatOps is a philosophy that uses the latest messaging platforms (like Slack, HipChat, and Flowdock) to ensure that specific processes are done more effectively and more efficiently.

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Topics: Human Resources, ChatOps, Future of Work

Happy 1st Birthday, Slack App Store

Posted by Brooke Torres on Dec 15, 2016 2:37:51 PM
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Topics: Future of Work, ChatOps, Slack

Press Release: Talla Launches ChatOps Platform for HR

Posted by Brooke Torres on Dec 13, 2016 11:00:37 AM

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Topics: Human Resources, Product Updates, Future of Work

The Top 10 Missing Items from Your New Employee Onboarding Campaign

Posted by Brooke Torres on Dec 1, 2016 2:45:15 PM

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Even when your organization has a robust and thoughtful training and onboarding program, employees aren't always given some basic tools they need to ramp up quickly. Below, we outline items to add to your new employee onboarding campaign -- as in, a process that occurs over time, not during a one- or two-day crash course --  to make sure every employee gets the help they really need to acclimate quickly.

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Introducing Talla the Question and Answer Assistant

Posted by Brooke Torres on Sep 1, 2016 9:24:00 AM

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Today, we’re excited to announce the launch of the Question & Answer Assistant, our second Talla. You can teach Talla the answers to various common questions in your organization, and she can provide the information to your employees directly in Slack. And because she’s trainable, in cases where she doesn’t already have the information an employee needs, she’ll let you know so you can add it for next time.

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Topics: Product Updates

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