Juliette Kopecky

Recent Posts

Stop Searching for Information and Start Using AI to Get Answers

Posted by Juliette Kopecky on Nov 5, 2018 3:00:00 PM

One question that we often hear is, “How is Q&A in Talla different than search?” While both are ways of finding information that you’re looking for, Q&A gives users a specific answer to their question, whereas search provides a list of possible places that your answer might be. Search makes you do the work of finding the answer by digging through the results. Ask yourself: Would you rather have the treasure in front of you or a handful of maps that might lead to it? 

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Topics: knowledge base, Customer Support, AI, Q&A

How to Improve Speed and Accuracy for Your Sales and Support Teams

Posted by Juliette Kopecky on Oct 19, 2018 2:47:31 PM

Your sales, customer success, and support teams are at the front line of your business. They interact with prospects and customers on a daily basis, and those interactions can determine whether a customer purchases (and keeps purchasing) your product or service. Their main tool for driving revenue and decreasing churn is information. And how quickly they can access accurate information has a direct impact on your bottom line. Unfortunately, often times a company’s existing knowledge base is making their teams job harder.

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Topics: Artificial Intelligence, Digital Workers, Customer Support, Sales, Product Updates

How to Improve New Hire Engagement and Onboarding for Technical Employees Using AI and Chatbots

Posted by Juliette Kopecky on Oct 16, 2018 11:59:16 AM

This is the second in a series of Talla customer spotlights highlighting the real ways that companies are using AI, chatbots, and automation to make their employees more productive and increase engagement. We recently interviewed rLoop’s Co-Founder and Project Manager Brent Lessard to learn more about how they use Talla.

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Topics: employee onboarding, AI, chatbot, internal communication

How to Improve Sales Velocity and Productivity with AI

Posted by Juliette Kopecky on Oct 10, 2018 2:07:23 PM


This is the first in a series of Talla customer spotlights highlighting the real ways that companies are using AI, chatbots, and automation to make their employees more productive, generate more revenue, and decrease costs. We recently spoke with Botkeeper CEO Enrico Palmerino to learn more about how they use Talla to do just that.

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Topics: AI, Sales

Introducing Talla’s Smart Knowledge Base

Posted by Juliette Kopecky on Mar 28, 2018 9:00:00 AM

Talla is the knowledge base that manages itself. We’re excited to announce the launch of Talla’s smart knowledge base for automating content management at your company. Talla automates keeping your information up-to-date, relevant, and organized, so you don’t have to. Your company’s knowledge is accessible through chat, giving users a quick and easy way to find what they need.   

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What is a Knowledge Base, and Why Do You Need One?

Posted by Juliette Kopecky on Mar 15, 2018 9:00:00 AM

Knowledge base software is designed to capture, organize, and publish any information that you (or your company) uses on a regular basis. Given that we live in an age where we all produce ever more information, and that information is ever more critical to our (and our businesses') success, knowledge base software is rapidly becoming indispensable.

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Why Precision vs. Accuracy Matters with Your Knowledge Base

Posted by Juliette Kopecky on Mar 9, 2018 9:05:00 AM

The most important thing to understand about search engines is that there is a difference between being precise and being accurate, which is to say there's a difference between being correct and being helpful. If your knowledge base can't make that distinction, it will have limited usefulness to your organization.

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Why Your Knowledge Base Needs Artificial Intelligence

Posted by Juliette Kopecky on Mar 7, 2018 12:39:00 PM

Talla's own Chief Data Scientist, Byron Galbraith, made an appearance on the A.I. in Industry podcast to discuss why your knowledge base needs artificial intelligence. For those of you who read faster than you listen, here's a quick rundown of the topic.

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What is AI and Why You Need to Care About It

Posted by Juliette Kopecky on Feb 15, 2018 3:53:35 PM

There's a lot of misconceptions out there about AI and what it's capable of doing. It isn't magic, but it can produce amazing results for your business.

In short, AI makes systems capable of adapting and improving processes and situational responses over time. You've likely already had AI improve your everyday life with things like personalized movie suggestions based on your past viewing habits or when your phone's map app seems to know when you're about to drive home. When things just seem smart or personalized just for you, that's usually because of AI working behind the scenes. Now it's time to apply that same intelligence to your business.

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What IT Managers Need to Understand About Artificial Intelligence at Work

Posted by Juliette Kopecky on Sep 5, 2017 9:13:28 AM

One of the biggest mistakes an IT department can make today is to ignore artificial intelligence. With new technology comes digital revolution and it goes without saying how vital it is to stay up-to-date with major, disruptive changes. Similar to the move to mobile and the push toward cloud computing in past years, artificial intelligence is an emerging technology changing the way business is run. AI can be a powerful player in amplifying your business’ success, from automation, to data analysis, to predictive and proactive monitoring.

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Topics: information technology, it department, Artificial Intelligence

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