There isn't an English-speaking IT help desk engineer alive who doesn't deeply, spiritually, achingly understand the concept of RTFM—read the f-ing manual. Luckily, technology may finally have a cure for RTFM with the arrival of the IT Service Assistant .
Topics: IT Service Desk
March Madness has arrived, and with it your office's annual obsession with the NCAA men's Division I basketball tournament. Don't worry, that's a good thing, as research shows that staging an NCAA office pool is actually good for employee morale.
Topics: Company Culture
Contrary to what films like Glengarry Glen Ross would have you believe cutthroat boiler room-style work environments are ultimately counterproductive. Positive work cultures yield better results, especially over the long-term, so measuring and managing employee morale is worth a notable investment from your human resources department.
Just Google the phrase "employee onboarding checklist" and you'll be bombarded with advice for welcoming a new staff member for your organization. Sources as diverse as the Harvard Business Review to email marketing firm Constant Contact to the Society for Human Resource Management all recommend a pretty standard array of best practices for employee onboarding: have the new-hire fill out critical paperwork, have their workstation ready when they arrive, introduce them to coworkers, and take them to lunch.
According to software development thought leaders, ChatOps is the new DevOps because Slack is the new email. If that assessment seems glib, you're onto something—because ChatOps differs from DevOps in more ways than simply using HipChat, Flowdock, or Campfire to notify your coworkers you're pushing code to production.
There are a number of real-time chat platforms available today, suited to a wide variety of use cases, but only a select few are appropriate as an enterprise communications platform—and fewer still are likely right for your organization. To find the right chat platform for your company, consider these five factors.
Topics: Messaging Platforms
A couple of weeks ago, we launched Talla the Task Assistant, it’s a subset of the full Talla functionality coming later this year, and focuses on natural language management of to-do/task lists in Slack (and Hipchat soon). We’re a startup, and have been building the foundation of our larger platform over the past few months. It’s exciting to have shipped our first product, and since we’ve been so focused on that, at this point, we’ve shifted from trying to answer “What should we build?” to “Have we been successful?”