Juliette Kopecky

Recent Posts

Introducing Talla’s Smart Knowledge Base

Posted by Juliette Kopecky on Mar 28, 2018 9:00:00 AM

Talla is the knowledge base that manages itself. We’re excited to announce the launch of Talla’s smart knowledge base for automating content management at your company. Talla automates keeping your information up-to-date, relevant, and organized, so you don’t have to. Your company’s knowledge is accessible through chat, giving users a quick and easy way to find what they need.   

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What is a Knowledge Base, and Why Do You Need One?

Posted by Juliette Kopecky on Mar 15, 2018 9:00:00 AM

Knowledge base software is designed to capture, organize, and publish any information that you (or your company) uses on a regular basis. Given that we live in an age where we all produce ever more information, and that information is ever more critical to our (and our businesses') success, knowledge base software is rapidly becoming indispensable.

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Why Precision vs. Accuracy Matters with Your Knowledge Base

Posted by Juliette Kopecky on Mar 9, 2018 9:05:00 AM

The most important thing to understand about search engines is that there is a difference between being precise and being accurate, which is to say there's a difference between being correct and being helpful. If your knowledge base can't make that distinction, it will have limited usefulness to your organization.

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Why Your Knowledge Base Needs Artificial Intelligence

Posted by Juliette Kopecky on Mar 7, 2018 12:39:00 PM

Talla's own Chief Data Scientist, Byron Galbraith, made an appearance on the A.I. in Industry podcast to discuss why your knowledge base needs artificial intelligence. For those of you who read faster than you listen, here's a quick rundown of the topic.

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What is AI and Why You Need to Care About It

Posted by Juliette Kopecky on Feb 15, 2018 3:53:35 PM

There's a lot of misconceptions out there about AI and what it's capable of doing. It isn't magic, but it can produce amazing results for your business.

In short, AI makes systems capable of adapting and improving processes and situational responses over time. You've likely already had AI improve your everyday life with things like personalized movie suggestions based on your past viewing habits or when your phone's map app seems to know when you're about to drive home. When things just seem smart or personalized just for you, that's usually because of AI working behind the scenes. Now it's time to apply that same intelligence to your business.

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What IT Managers Need to Understand About Artificial Intelligence at Work

Posted by Juliette Kopecky on Sep 5, 2017 9:13:28 AM

One of the biggest mistakes an IT department can make today is to ignore artificial intelligence. With new technology comes digital revolution and it goes without saying how vital it is to stay up-to-date with major, disruptive changes. Similar to the move to mobile and the push toward cloud computing in past years, artificial intelligence is an emerging technology changing the way business is run. AI can be a powerful player in amplifying your business’ success, from automation, to data analysis, to predictive and proactive monitoring.

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Topics: Artificial Intelligence, information technology, it department

How to Avoid the Biggest Mistake IT Help Desk Software Buyers Make

Posted by Juliette Kopecky on Aug 23, 2017 3:53:40 PM

The service desk, according to the Information Technology Infrastructure Library, is defined as the single point of contact between the service provider and the users. Within any IT department, the service desk is at the heart of communication, becoming the focal point for providing technical services to employees and customers.

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Topics: Artificial Intelligence, IT Service Desk, help desk software

Why HR Managers Can't Afford to Ignore Artificial Intelligence

Posted by Juliette Kopecky on Aug 15, 2017 5:05:59 PM

Everyone who works in HR has been on the receiving end of a barrage of questions around benefits, holidays, policies and more. Often, they’re the same questions that get asked over and over again. Like each year when benefits opt-in rolls around, explaining the difference between a PPO and an HMO becomes an activity of copy + paste from one email to the next. It’s not why you signed up for the job, but you might view the routine question answering as a necessity - despite it taking away from your more important, strategic, people-focused tasks.

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Topics: Artificial Intelligence, Future of Work, Human Resources

What's the Difference Between Microsoft's Chat Products? Microsoft Teams vs. Skype (and more)

Posted by Juliette Kopecky on May 17, 2017 8:39:00 AM

Sharing information has never been more important than today. In the digital revolution, chat is transforming the way we access information in the workplace and stay ahead of the game in a rapidly evolving market. Much of that evolution includes chat itself. With recent chat products like Microsoft Teams (and Talla!), we’re seeing a new technology emerge in the competitive business arena.

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Topics: ChatOps, Future of Work, Bots, microsoft teams

Learn What Businesses Need to Know About Chatbots [Free Webinar]

Posted by Juliette Kopecky on May 12, 2017 12:37:34 PM

Have you ever wondered:

  • What exactly are chatbots? Should my business be utilizing them?
  • How can A.I. and bots make my employees more productive?
  • How should my business evaluate bots in terms of functionality, security, etc.?
  • Which specific bots should we be using?

On Wednesday, May 17th at 2pm ET, join us for a webinar to get the answers to these questions and see live demos of Talla, Troops, Growbot, Polly, and more.

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Topics: AI, Artificial Intelligence, Conversational UIs, Future of Work, Bots