The service desk, according to the Information Technology Infrastructure Library, is defined as the single point of contact between the service provider and the users. Within any IT department, the service desk is at the heart of communication, becoming the focal point for providing technical services to employees and customers.
Everyone who works in HR has been on the receiving end of a barrage of questions around benefits, holidays, policies and more. Often, they’re the same questions that get asked over and over again. Like each year when benefits opt-in rolls around, explaining the difference between a PPO and an HMO becomes an activity of copy + paste from one email to the next. It’s not why you signed up for the job, but you might view the routine question answering as a necessity - despite it taking away from your more important, strategic, people-focused tasks.
Sharing information has never been more important than today. In the digital revolution, chat is transforming the way we access information in the workplace and stay ahead of the game in a rapidly evolving market. Much of that evolution includes chat itself. With recent chat products like Microsoft Teams (and Talla!), we’re seeing a new technology emerge in the competitive business arena.
Have you ever wondered:
- What exactly are chatbots? Should my business be utilizing them?
- How can A.I. and bots make my employees more productive?
- How should my business evaluate bots in terms of functionality, security, etc.?
- Which specific bots should we be using?
On Wednesday, May 17th at 2pm ET, join us for a webinar to get the answers to these questions and see live demos of Talla, Troops, Growbot, Polly, and more.
Happy workers are more productive. That's not just an axiom; that's science. As such, many organizations are investing heavily in improving employee engagement and satisfaction -- and even the IT department is pitching in.
There isn't an English-speaking IT help desk engineer alive who doesn't deeply, spiritually, achingly understand the concept of RTFM—read the f-ing manual. Luckily, technology may finally have a cure for RTFM with the arrival of the IT Service Assistant .
Topics: IT Service Desk
March Madness has arrived, and with it your office's annual obsession with the NCAA men's Division I basketball tournament. Don't worry, that's a good thing, as research shows that staging an NCAA office pool is actually good for employee morale.
Topics: Company Culture
Contrary to what films like Glengarry Glen Ross would have you believe cutthroat boiler room-style work environments are ultimately counterproductive. Positive work cultures yield better results, especially over the long-term, so measuring and managing employee morale is worth a notable investment from your human resources department.
Just Google the phrase "employee onboarding checklist" and you'll be bombarded with advice for welcoming a new staff member for your organization. Sources as diverse as the Harvard Business Review to email marketing firm Constant Contact to the Society for Human Resource Management all recommend a pretty standard array of best practices for employee onboarding: have the new-hire fill out critical paperwork, have their workstation ready when they arrive, introduce them to coworkers, and take them to lunch.