Juliette Kopecky

Recent Posts

How IT Teams Are Improving Employee Experiences

Posted by Juliette Kopecky on Apr 12, 2017 10:50:00 AM

Happy workers are more productive. That's not just an axiom; that's science. As such, many organizations are investing heavily in improving employee engagement and satisfaction -- and even the IT department is pitching in.

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Topics: Artificial Intelligence, Future of Work, IT Service Desk

The Cure for RTFM is the IT Service Assistant

Posted by Juliette Kopecky on Apr 7, 2017 11:34:15 AM

There isn't an English-speaking IT help desk engineer alive who doesn't deeply, spiritually, achingly understand the concept of RTFMread the f-ing manual. Luckily, technology may finally have a cure for RTFM with the arrival of the IT Service Assistant .

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Topics: IT Service Desk

6.4 Rules for Staging the Ultimate March Madness Office Pool

Posted by Juliette Kopecky on Mar 14, 2017 12:45:55 PM

March Madness has arrived, and with it your office's annual obsession with the NCAA men's Division I basketball tournament. Don't worry, that's a good thing, as research shows that staging an NCAA office pool is actually good for employee morale.

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Topics: Company Culture

5 Polls Your HR Department Should Use to Gauge Employee Morale

Posted by Juliette Kopecky on Jan 30, 2017 4:30:08 PM

Contrary to what films like Glengarry Glen Ross would have you believe cutthroat boiler room-style work environments are ultimately counterproductive. Positive work cultures yield better results, especially over the long-term, so measuring and managing employee morale is worth a notable investment from your human resources department.

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Topics: Future of Work, Human Resources

Bots Aren't the Killer Apps We Hoped For (Yet)

Posted by Juliette Kopecky on Jan 16, 2017 8:19:59 AM

Chatbots are the future, but they almost certainly aren't the present.

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Topics: AI, intelligent assistants

The Fatal Flaw in Nearly Every Employee Onboarding Checklist

Posted by Juliette Kopecky on Dec 15, 2016 11:28:06 AM


Just Google the phrase "employee onboarding checklist" and you'll be bombarded with advice for welcoming a new staff member for your organization. Sources as diverse as the Harvard Business Review to email marketing firm Constant Contact to the Society for Human Resource Management all recommend a pretty standard array of best practices for employee onboarding: have the new-hire fill out critical paperwork, have their workstation ready when they arrive, introduce them to coworkers, and take them to lunch.

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Topics: Future of Work, Human Resources

ChatOps is More Than Just DevOps on Slack

Posted by Juliette Kopecky on Dec 9, 2016 2:07:06 PM


According to software development thought leaders, ChatOps is the new DevOps because Slack is the new email. If that assessment seems glib, you're onto something—because ChatOps differs from DevOps in more ways than simply using HipChat, Flowdock, or Campfire to notify your coworkers you're pushing code to production.

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Topics: ChatOps, Future of Work, Human Resources

5 Factors to Consider When Choosing an Enterprise Chat Platform

Posted by Juliette Kopecky on Sep 26, 2016 10:24:00 AM


There are a number of real-time chat platforms available today, suited to a wide variety of use cases, but only a select few are appropriate as an enterprise communications platform—and fewer still are likely right for your organization. To find the right chat platform for your company, consider these five factors.

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Topics: Messaging Platforms

Measuring Success in the Land of Chatbots

Posted by Juliette Kopecky on Aug 11, 2016 10:23:00 AM


A couple of weeks ago, we launched Talla the Task Assistant, it’s a subset of the full Talla functionality coming later this year, and focuses on natural language management of to-do/task lists in Slack (and Hipchat soon). We’re a startup, and have been building the foundation of our larger platform over the past few months. It’s exciting to have shipped our first product, and since we’ve been so focused on that, at this point, we’ve shifted from trying to answer “What should we build?” to “Have we been successful?”

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Topics: NLP