Juliette Kopecky

Recent Posts

Why HR Managers Can't Afford to Ignore Artificial Intelligence

Posted by Juliette Kopecky on Aug 15, 2017 5:05:59 PM

Everyone who works in HR has been on the receiving end of a barrage of questions around benefits, holidays, policies and more. Often, they’re the same questions that get asked over and over again. Like each year when benefits opt-in rolls around, explaining the difference between a PPO and an HMO becomes an activity of copy + paste from one email to the next. It’s not why you signed up for the job, but you might view the routine question answering as a necessity - despite it taking away from your more important, strategic, people-focused tasks.

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Topics: Human Resources, Artificial Intelligence, Future of Work

What's the Difference Between Microsoft's Chat Products? Microsoft Teams vs. Skype (and more)

Posted by Juliette Kopecky on May 17, 2017 8:39:00 AM

Sharing information has never been more important than today. In the digital revolution, chat is transforming the way we access information in the workplace and stay ahead of the game in a rapidly evolving market. Much of that evolution includes chat itself. With recent chat products like Microsoft Teams (and Talla!), we’re seeing a new technology emerge in the competitive business arena.

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Topics: microsoft teams, ChatOps, Future of Work, Bots

Learn What Businesses Need to Know About Chatbots [Free Webinar]

Posted by Juliette Kopecky on May 12, 2017 12:37:34 PM

Have you ever wondered:

  • What exactly are chatbots? Should my business be utilizing them?
  • How can A.I. and bots make my employees more productive?
  • How should my business evaluate bots in terms of functionality, security, etc.?
  • Which specific bots should we be using?

On Wednesday, May 17th at 2pm ET, join us for a webinar to get the answers to these questions and see live demos of Talla, Troops, Growbot, Polly, and more.

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Topics: Bots, AI, Artificial Intelligence, Conversational UIs, Future of Work

How IT Teams Are Improving Employee Experiences

Posted by Juliette Kopecky on Apr 12, 2017 10:50:00 AM


Happy workers are more productive. That's not just an axiom; that's science. As such, many organizations are investing heavily in improving employee engagement and satisfaction -- and even the IT department is pitching in.

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Topics: IT Service Desk, Artificial Intelligence, Future of Work

The Cure for RTFM is the IT Service Assistant

Posted by Juliette Kopecky on Apr 7, 2017 11:34:15 AM

There isn't an English-speaking IT help desk engineer alive who doesn't deeply, spiritually, achingly understand the concept of RTFMread the f-ing manual. Luckily, technology may finally have a cure for RTFM with the arrival of the IT Service Assistant .

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Topics: IT Service Desk

6.4 Rules for Staging the Ultimate March Madness Office Pool

Posted by Juliette Kopecky on Mar 14, 2017 12:45:55 PM

March Madness has arrived, and with it your office's annual obsession with the NCAA men's Division I basketball tournament. Don't worry, that's a good thing, as research shows that staging an NCAA office pool is actually good for employee morale.

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Topics: Company Culture

5 Polls Your HR Department Should Use to Gauge Employee Morale

Posted by Juliette Kopecky on Jan 30, 2017 4:30:08 PM

Contrary to what films like Glengarry Glen Ross would have you believe cutthroat boiler room-style work environments are ultimately counterproductive. Positive work cultures yield better results, especially over the long-term, so measuring and managing employee morale is worth a notable investment from your human resources department.

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Topics: Human Resources, Future of Work

Bots Aren't the Killer Apps We Hoped For (Yet)

Posted by Juliette Kopecky on Jan 16, 2017 8:19:59 AM

Chatbots are the future, but they almost certainly aren't the present.

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Topics: intelligent assistants, AI

The Fatal Flaw in Nearly Every Employee Onboarding Checklist

Posted by Juliette Kopecky on Dec 15, 2016 11:28:06 AM

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Just Google the phrase "employee onboarding checklist" and you'll be bombarded with advice for welcoming a new staff member for your organization. Sources as diverse as the Harvard Business Review to email marketing firm Constant Contact to the Society for Human Resource Management all recommend a pretty standard array of best practices for employee onboarding: have the new-hire fill out critical paperwork, have their workstation ready when they arrive, introduce them to coworkers, and take them to lunch.

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Topics: Human Resources, Future of Work

ChatOps is More Than Just DevOps on Slack

Posted by Juliette Kopecky on Dec 9, 2016 2:07:06 PM

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According to software development thought leaders, ChatOps is the new DevOps because Slack is the new email. If that assessment seems glib, you're onto something—because ChatOps differs from DevOps in more ways than simply using HipChat, Flowdock, or Campfire to notify your coworkers you're pushing code to production.

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Topics: ChatOps, Human Resources, Future of Work