You may have heard that artificial intelligence (AI) is transforming the way teams are working nowadays. Human Resources in particular should leverage AI to support their knowledge base to improve the way your team supports the entire organization. AI provides employees with contextually relevant and up to date information around the clock and the benefits business experience today will increase in the future.
AI is currently being used to help HR automate repetitive, frequently asked questions so teams can focus on the “human” part of Human Resources. HR departments can use the same AI methods that power Apple’s Siri and Amazon’s Alexa, who ingest spoken words, translate them into software commands and queries, and provide a relevant answer.
Whether or not you have an existing knowledge base, incorporating an intelligent agent to support your knowledge will pay dividends for HR and employees alike. Answers to common questions can be saved within an intelligent knowledge base as well as paraphrases of questions that require the same answers.
Now, the first time you answer “who provides our health insurance?” is also the the last time. This information can be delivered in popular chat platforms like Slack or Microsoft Teams, or in a typical web browser.
Tomorrow is approaching faster than you think it will. AI-powered knowledge bases go beyond automating rote HR tasks and enhance the way company information is created, managed, and delivered.
With an intelligent knowledge base, you can input your information in a template form and AI will handle the tagging and labeling of information. When knowledge is labeled, it is structured, which means machines can analyze their meaning and determining when sections of content are relevant. AI adds contextual awareness to your knowledge.
This will help teams across the business stay on the same page about what is coming down the pipeline. When content is updated or created, AI can notify teams who need that information to perform their job to the best of their abilities. For instance, when Demand Generation updates their lead scoring model, Marketing and Sales need to know the particulars. Intelligent knowledge bases have the capability to transfer that necessary information to relevant teams so everyone remains aligned.
The future of AI is unwritten. Your needs and preferences will illuminate the road ahead. Intelligent knowledge bases may one day be capable of applying updates from one document to another document that contains relevant information. Intelligent agents may possess the ability to listen to chat platforms or even emails and supply relevant knowledge, even if unprompted. The possibilities are endless.
The goal of AI is to support HR teams, so you can make the most of your time and resources to add value for employees and ensure their success. Embracing AI to boost the effectiveness of your knowledge base is the first step in ensuring that success.
Don't wait for tomorrow. AI is ready to help you today. Discover what Talla for Knowledge Management can do for your HR team.