Introducing Talla’s Smart Knowledge Base

Posted by Juliette Kopecky on Mar 28, 2018 9:00:00 AM

Talla is the knowledge base that manages itself. We’re excited to announce the launch of Talla’s smart knowledge base for automating content management at your company. Talla automates keeping your information up-to-date, relevant, and organized, so you don’t have to. Your company’s knowledge is accessible through chat, giving users a quick and easy way to find what they need.   

We know that managing information with traditional knowledge bases just doesn’t work well for most organizations. Information changes so quickly, and keeping it updated in your company’s knowledge base becomes an enormous task. This often results in them becoming document graveyards; content goes stale, gets duplicated, or is difficult to find, so employees abandon it.  

Talla acts as a digital assistant for your team that helps you automate the knowledge management process by adapting to the needs of your team. Talla helps you by:

  • Automatically validating information: With Talla, you can say goodbye to stale, duplicate, and scattered content. Talla takes care of keeping your company’s information updated, relevant, and accessible. By validating information, Talla gives users information relevant to them based who they are and what they’ve done in the past.

  • Dynamically requesting content from users: Eliminate information silos and knowledge gaps. Talla helps you organize your content and manages content requests from users.

  • Tagging and analyzing content for better organization: Access information even faster. Talla extracts relevant content snippets from knowledge base pages to provide fast access to information.

Talla gives you the power to integrate everything with your chat platform. Employees can simply send Talla a message via Slack, MS Teams, or TallaChat to get instant access to the information they’re looking for.

Talla provides a better knowledge discovery process by utilizing cutting-edge AI techniques that include semantic matching, neural machine translation, active learning, and topic modeling. Users train Talla by creating and annotating knowledge base documents. Talla continually learns what’s relevant and important to your organization, and will deliver a better experience over time.

Talla’s smart knowledge base is the first in a series of digital assistants aimed at automating knowledge management for businesses. To learn more about Talla’s smart knowledge base and company vision, please register for our product webinar on Tuesday, April 3rd at 1pm ET. We hope to see you there.