Knowledge is Power: How AI Empowers Employees with Information

Posted by Stephanie Ventura on Oct 10, 2017 12:30:00 PM

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It’s a common misconception that artificial intelligence (AI) makes businesses less human. Automation sounds cold and robotic, probably the last thing you want your Human Resources department to be considered. However, the goal AI technology is to enhance the people who use it, so you can focus on what really matters: the employee experience.  

First and foremost, AI helps capture company information and knowledge. Unfortunately, employees are not likely to search in knowledge bases like Confluence for answers to their questions, so HR is typically flooded by inquiries day in and day out. But HR should be providing value to the employee population in other ways, rather than answering repetitive questions.

AI reads incoming questions as commands and turns them alchemy-like into informative responses. When deployed within a business, this technology uses conversational data to power a machine learning algorithm that automates the process of identifying the correct response. Simply put, AI pulls knowledge from places like Confluence and Google Drive to supply the employee with the most relevant information as soon as they ask a question.

Don’t have an existing knowledge base? No problem. AI makes creating and storing information a more efficient process. When those inevitable questions come in, the administrator of an AI-powered agent can answer the question, then save it in the AI platform. Before you know it, you have a robust knowledge base full of answers to dozens of questions all in one place. You can also input paraphrases of questions into your AI agent and link those to the appropriate answer. That way, it doesn’t matter if an employee asks, “where do i get a parking pass?” or “how do i sign up for a parking permit?”

When the tedious parts of a HR generalist’s day is handled by AI, he or she can focus on delivering a better experience to employees. Making a positive impact on your organization takes time; programs and tools must be vetted, ideas and strategy must be fleshed out. AI gives HR the time to do just that.

All in all, AI can help your HR team scale its responsibilities without neglecting employees. You can feel confident that employees are getting the information they need when they need it, while you focus on the most important part of your job, enabling employee success.

To find out how AI helps make HR more human, download the eBook today.

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Topics: AI, Artificial Intelligence, intelligent assistants, Human Resources