Prevent Losing Customers: Support Your Customer Support Team.

Posted by Alyssa Verzino on Oct 24, 2018 10:29:58 AM

A properly organized and implemented knowledge base makes your customer support teams more effective and efficient by shortening the time it takes to solve customer problems. With quick, easy access to accurate technical and procedural documentation, your support team can close help tickets faster, improve customer satisfaction, and decrease customer churn.

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Topics: Customer Support, knowledge base, knowledge management

How to Improve Speed and Accuracy for Your Sales and Support Teams

Posted by Juliette Kopecky on Oct 19, 2018 2:47:31 PM

Your sales, customer success, and support teams are at the front line of your business. They interact with prospects and customers on a daily basis, and those interactions can determine whether a customer purchases (and keeps purchasing) your product or service. Their main tool for driving revenue and decreasing churn is information. And how quickly they can access accurate information has a direct impact on your bottom line. Unfortunately, often times a company’s existing knowledge base is making their teams job harder.

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Topics: Artificial Intelligence, Digital Workers, Customer Support, Sales, Product Updates

Don’t Fall Behind: 5 Key Things You Need to Understand About Business and AI

Posted by Alyssa Verzino on Oct 18, 2018 3:42:25 PM

We interviewed Brendan Kohler on AI at Work, Co-founder and CTO at Sentenai and Co-founder at Hyperplane Venture Capital, an AI-focused venture capital fund. He had some great advice for business leaders on the laws of business and AI, here’s your cheat sheet.

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How to Improve New Hire Engagement and Onboarding for Technical Employees Using AI and Chatbots

Posted by Juliette Kopecky on Oct 16, 2018 11:59:16 AM

This is the second in a series of Talla customer spotlights highlighting the real ways that companies are using AI, chatbots, and automation to make their employees more productive and increase engagement. We recently interviewed rLoop’s Co-Founder and Project Manager Brent Lessard to learn more about how they use Talla.

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Topics: employee onboarding, AI, chatbot, internal communication

Welcome to the Age of the Customer. Are your support teams prepared?

Posted by Alyssa Verzino on Oct 11, 2018 3:02:44 PM

We live in the age of the customer; quality of product alone no longer determines success. Customers have endless options. Now more than ever, it’s the customer experience that is the ultimate differentiator with the power to make or break a business.

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Topics: Customer Support, AI

How to Improve Sales Velocity and Productivity with AI

Posted by Juliette Kopecky on Oct 10, 2018 2:07:23 PM


This is the first in a series of Talla customer spotlights highlighting the real ways that companies are using AI, chatbots, and automation to make their employees more productive, generate more revenue, and decrease costs. We recently spoke with Botkeeper CEO Enrico Palmerino to learn more about how they use Talla to do just that.

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Topics: AI, Sales

You're Doing Customer Support Wrong (Because You're Not Using AI)

Posted by Alyssa Verzino on Oct 9, 2018 11:15:00 AM

Time is money, and there is perhaps no more expensive time than that spent on customer support. And if you're not using artificial intelligence to help with customer support, you're spending far more than you should supporting your customers.

No happy customer contacts your support team. The customer calls support when something is wrong, and the longer it takes to fix -- and the more frustrating the support experience -- the more customer good will you exhaust. This is before you calculate the actual cost of paying support staff to deal with those unhappy customers.

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Topics: Customer Support, AI

Equip Your Sales Teams to Always Be Closing, Better.

Posted by Alyssa Verzino on Oct 4, 2018 11:04:00 AM

 

No matter your industry or role, you’ve heard a lot about the promise of AI

You’ve probably also seen vendors that have added an AI message on top of their existing solutions — vendors have been hyping its capabilities for years, and it is difficult to parse truth from, well, BS. Sales is no exception, legacy applications have been given a quick AI makeover.

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Topics: Sales, sales enablement, AI

A Bad Knowledge Base Can Secretly Undercut Your Revenue (But A.I. Can Save It)

Posted by Alyssa Verzino on Oct 3, 2018 11:00:00 AM

Bad software is a waste of money, but the worst software hurts revenue -- and a bad knowledge base solution can be the worst software of all because it costs you money in ways you can't easily see. And, frankly, most knowledge base solutions on the market today turn out to be secret cost centers.

Artificial intelligence can change that.

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Topics: knowledge base, Customer Success, Customer Support, knowledge management

How A.I. Can Ensure You Never Lose a Sale to "I Don't Know"

Posted by Alyssa Verzino on Oct 2, 2018 10:00:00 AM

Accurate and complete sales documentation is critical to closing deals, but capturing all the data that sales teams need is a complex, time-consuming job that is too-often neglected. Artificial intelligence is ready to step in to ensure that a sales representative never has to jeopardize a sale by saying, "I don't know."

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Topics: Sales, sales enablement, AI

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