5 Ways AI Can Improve Your Customer Support

Posted by Alyssa Verzino on Nov 1, 2018 1:05:00 AM

Customer support is one of the most challenging, time-consuming, and costly aspects of any business, but artificial intelligence software can help make your customer support team more efficient. Below are five steps in your tech support workflow that AI can speed up, simplify, or streamline.

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Topics: Customer Support, Artificial Intelligence, Bots

How to Improve Speed and Accuracy for Your Sales and Support Teams

Posted by Juliette Kopecky on Oct 19, 2018 2:47:31 PM

Your sales, customer success, and support teams are at the front line of your business. They interact with prospects and customers on a daily basis, and those interactions can determine whether a customer purchases (and keeps purchasing) your product or service. Their main tool for driving revenue and decreasing churn is information. And how quickly they can access accurate information has a direct impact on your bottom line. Unfortunately, often times a company’s existing knowledge base is making their teams job harder.

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Topics: Artificial Intelligence, Digital Workers, Customer Support, Sales, Product Updates

Use A.I. To Predict and Prevent Customer Churn... Before It's Too Late.

Posted by Alyssa Verzino on Sep 26, 2018 11:35:00 AM

Savvy Customer Success teams can spot customer churn before it happens, provided they have access to all the systems where the early signs of customer dissatisfaction may hide. Modern A.I. tools can scale up this hard-won skill so even the most novice Customer Success teams can prevent churn and keep clients happy.

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Topics: Customer Success, Artificial Intelligence

How A.I. Can Help Sales Enablement Actually Enable Sales

Posted by Alyssa Verzino on Jul 17, 2018 5:38:48 PM

 

Artificial intelligence is making headlines by helping companies like Google, Facebook, and Tesla sell better products, but A.I. can also help any company -- including yours -- sell products better. And it starts by empowering your sales enablement team.

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Topics: AI, Artificial Intelligence, sales enablement

Why AI Agents Will Have No Choice But to Specialize

Posted by Alyssa Verzino on Apr 26, 2018 1:00:00 PM

 

We've argued before that generalized artificial intelligence is generally unprofitable (and maybe impossible), but there are some real-world examples of just how hard it can be for A.I. to get competent at even very narrow tasks. For example, you'd have no trouble asking your friend for a restaurant recommendation, but it's really difficult to teach A.I. to perform the same task well.

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Topics: AI, future of ai, Artificial Intelligence

"General Artificial Intelligence" Might Be Impossible, But It's Definitely Unprofitable

Posted by Alyssa Verzino on Apr 24, 2018 1:15:00 PM

Everyone from Elon Musk to the late Stephen Hawking to an entire research institute are warning about the dangers of an A.I. apocalypse, where some real-life version of SkyNet or HAL 9000 will rise up to wipe out pesky human life. This is probably alarmist, not just because general artificial intelligence like we see in the movies may be impossible, but because -- for the foreseeable future -- there's no money in it.

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Topics: AI, Artificial Intelligence, future of ai

How Talla's Smart Knowledge Base Uses AI

Posted by Alyssa Verzino on Apr 17, 2018 3:06:37 PM

 

One of the most common reactions when we demo Talla's solutions to prospects and customers is, "this is great, but where is the artificial intelligence?" The short answer is "everywhere," but we understand the confusion, so let's examine how Talla's knowledge base employs A.I. software.

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Topics: Artificial Intelligence, AI

Testing Talla Against Our Own A.I. Bullshit Detector

Posted by Rob May on Jan 12, 2018 6:35:05 PM

testingtallablog.png

We recently launched an ebook called "Bullshit, Hype, and a Little Bit of Magic: How To Make Sense of It All When Buying A.I. Products." Today I want to take a quick tour of Talla to understand where we stack up against our own analysis.

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Topics: knowledge management, Artificial Intelligence

The Evolution of Business Communication: Where We’ve Been and Where We’re Going

Posted by Stephanie Ventura on Dec 12, 2017 11:30:00 AM

In the last three decades, technology has transformed the way businesses communicate and collaborate, streamlining the processes to get crucial information from one team to another. But technology isn’t staying stagnant. The evolution of information sharing has progressed from email to chat, and is continuing to elevate internal business teams to the next level: artificially intelligent information-sharing platforms.

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Topics: AI, Artificial Intelligence, knowledge management, collaboration, internal communication

Sifting Through the Noise: How AI Revolutionizes the Way Teams Share Information Internally

Posted by Stephanie Ventura on Nov 20, 2017 3:30:06 PM

You’re getting buried.

Your colleagues bombard you with emails, chats, and shared folders. Initial versions of documents are lost and never found, so you’re shared on variation after variation of the same document on the same topic. Your inbox – and your mind – are overwhelmed.

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Topics: Artificial Intelligence, AI, Contextual Awareness

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