How Artificial Intelligence is Revolutionizing IT Support

Posted by Brooke Torres on Apr 18, 2017 12:44:44 PM
 
For any organization with an IT person, having a help desk is a must to centralize the location where people can, you know, ask for help. Without it, your entire organization is left to dig for information which might live in any number of systems (your shared drive, an outdated wiki, etc). Even at companies with a help desk that someone has taken the time to put in place, and tried to drive employees towards using, it’s often painfully underutilized because there’s a lot of friction to use it. People don’t like to open a new system, and they don’t like waiting on responses. So, they don’t. Instead they message IT, leave a voicemail, or do a “drive-by” of that person's desk. 
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Topics: Artificial Intelligence, Future of Work, IT Service Desk

Conversational Interface: People Don’t (Necessarily) Read What Your Bot Says

Posted by Jon Klein on Nov 17, 2016 10:25:00 AM

Chatbots are all the rage. Or, at least they were a couple of months ago. You don’t need to go back far in time to see the full hype and disillusionment cycle. In April, VentureBeat declared a chatbot gold rush and then a short time later in October that chatbots suck (for now). How did this change in chatbot sentiment build so quickly?

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Topics: About, AI, Artificial Intelligence, intelligent assistants

The Future of Artificial Intelligence

Posted by Brooke Torres on Aug 5, 2016 11:22:00 AM

Future-of-Artificial-Intelligence-White-House-Submission-from-Talla.jpg

The White House recently requested information on the future of artificial intelligence. Since it's our job to think about these things, as builders of AI-powered assistants for businesses, our Chief Data Scientist and Co-founder, Byron Galbraith, was an awesome person to provide insights on the topics they're asking about. Below are his answers.

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Topics: AI, Artificial Intelligence, future of ai, machine learning, NLP, white house, white house request for information