The Next High-Tech Leap for Human Resources

Posted by Zach Harned on Aug 17, 2017 11:31:00 AM

Human Resources (HR) teams are always looking for ways to creatively optimize in order to better serve the employees and add value to the company as a whole. One of the most recent innovations for HR has emerged out of the tech sector, namely, the integration and utilization of artificial intelligence (AI).

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Topics: Artificial Intelligence, Future of Work, Human Resources

Why HR Managers Can't Afford to Ignore Artificial Intelligence

Posted by Juliette Kopecky on Aug 15, 2017 5:05:59 PM

Everyone who works in HR has been on the receiving end of a barrage of questions around benefits, holidays, policies and more. Often, they’re the same questions that get asked over and over again. Like each year when benefits opt-in rolls around, explaining the difference between a PPO and an HMO becomes an activity of copy + paste from one email to the next. It’s not why you signed up for the job, but you might view the routine question answering as a necessity - despite it taking away from your more important, strategic, people-focused tasks.

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Topics: Artificial Intelligence, Future of Work, Human Resources

The #1 Thing Holding Back People Ops Teams

Posted by Zach Harned on Jul 26, 2017 1:58:25 PM

Artificial Intelligence (AI) is having a profound effect on the way we do business today. Technology is changing at a breakneck pace, and AI is sitting right at the tip of the spear, blazing a new and innovative path that is helping employees be more effective than ever.

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Topics: Artificial Intelligence, Future of Work, Human Resources, people ops

How We Used Talla to Manage an Office Move

Posted by Becca Norton on Jul 21, 2017 1:09:48 PM

When I was first brought on to work for Talla back in March of 2017, I was tasked with coordinating our office move from a collaborative startup space to our own, private office in downtown Boston. It was exciting, both because I could help the team create our own work environment, and because I only had five weeks to make it all happen.

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Topics: Artificial Intelligence, Future of Work, Human Resources, office management

Training your own AI replacement (and keeping your job, too)

Posted by Mike Manson on Jul 13, 2017 11:55:47 AM

When I make sales calls on behalf of Talla, I often run into a type of prospect I like to call the blue-collar tech worker. These are the everyday men and women who work in the trenches of IT, keeping hardware and software running on a tight budget with few resources. The blue-collar tech worker isn't the CIO or chief architect, he's the guy snaking CAT 5 cable through a drop ceiling, or the gal answering the panicked "my email is down" message at 2am on a Saturday and they are extremely valuable to the organization.   

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Topics: Artificial Intelligence, IT Service Desk, Bots

Learn What Businesses Need to Know About Chatbots [Free Webinar]

Posted by Juliette Kopecky on May 12, 2017 12:37:34 PM

Have you ever wondered:

  • What exactly are chatbots? Should my business be utilizing them?
  • How can A.I. and bots make my employees more productive?
  • How should my business evaluate bots in terms of functionality, security, etc.?
  • Which specific bots should we be using?

On Wednesday, May 17th at 2pm ET, join us for a webinar to get the answers to these questions and see live demos of Talla, Troops, Growbot, Polly, and more.

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Topics: AI, Artificial Intelligence, Conversational UIs, Future of Work, Bots

Why Chat Platforms are the Most Important Tool for HR to Adopt

Posted by Brooke Torres on May 2, 2017 11:07:49 AM

According to Human Resources Today, the biggest HR trends for 2017 will be:

  • Ongoing (not annual) performance reviews
  • Predictive analytics for employees
  • Social media-based hiring
  • Continuous online learning for employees

Written in between the lines there is an unspoken edict: Every human resources department should be adopting enterprise chat platforms in 2017.

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Topics: Artificial Intelligence, Future of Work, Human Resources

How Artificial Intelligence is Revolutionizing IT Support

Posted by Brooke Torres on Apr 18, 2017 12:44:44 PM
 
For any organization with an IT person, having a help desk is a must to centralize the location where people can, you know, ask for help. Without it, your entire organization is left to dig for information which might live in any number of systems (your shared drive, an outdated wiki, etc). Even at companies with a help desk that someone has taken the time to put in place, and tried to drive employees towards using, it’s often painfully underutilized because there’s a lot of friction to use it. People don’t like to open a new system, and they don’t like waiting on responses. So, they don’t. Instead they message IT, leave a voicemail, or do a “drive-by” of that person's desk. 
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Topics: Artificial Intelligence, Future of Work, IT Service Desk

How IT Teams Are Improving Employee Experiences

Posted by Juliette Kopecky on Apr 12, 2017 10:50:00 AM


Happy workers are more productive. That's not just an axiom; that's science. As such, many organizations are investing heavily in improving employee engagement and satisfaction -- and even the IT department is pitching in.

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Topics: Artificial Intelligence, Future of Work, IT Service Desk

Conversational Interface: People Don’t (Necessarily) Read What Your Bot Says

Posted by Jon Klein on Nov 17, 2016 10:25:00 AM

Chatbots are all the rage. Or, at least they were a couple of months ago. You don’t need to go back far in time to see the full hype and disillusionment cycle. In April, VentureBeat declared a chatbot gold rush and then a short time later in October that chatbots suck (for now). How did this change in chatbot sentiment build so quickly?

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Topics: About, AI, Artificial Intelligence, intelligent assistants

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