Your customer success team is only as good as the knowledge base they rely on, and most internal knowledge management systems range from barely adequate to laughably awful. Fortunately, artificial intelligence tools have advanced to make knowledge bases - and customer success teams - better than ever before.
Artificial intelligence is a powerful tool that businesses of any size need to adopt. A knowledge base powered by AI transforms the way company information is created, managed, and delivered. This enables teams to collaborate with fewer blockers and allows teams to focus on strategic planning without worrying about the inability to access critical knowledge to perform their duties.
Marketing benefits from countless technological tools that help automate email campaigns or analyze site visits and traffic, among other things. You spend a lot of time strategizing about what you’re communicating externally, so communicating to other teams within your business typically falls to the wayside. Luckily, new technology that enhances the way you build and disseminate marketing-related knowledge exists to help both your team and the departments you interact with everyday.
Knowledge management solutions have failed to live up their potential as major enterprise resources for decades, but artificial intelligence can finally make your average, everyday knowledge base into the killer app that every company desperately needs.
A knowledge management system is only as good as the knowledge it contains, and new artificial intelligence tools can help make sure your knowledge base doesn't fall out of date. To explain how, consider the world's most well-known knowledge management system: Wikipedia.
As technology advances, the way we perform tasks and the tools we rely on change. We adapt. Some take a leap of faith and adopt new technology as soon as it’s announced. Most of us wait and see what is viable or successful, and what is simply a fad. But if you wait too long, you’re going to fall behind.
Modern product management is fundamentally a knowledge management exercise, especially for software companies. However, modern knowledge management solutions aren't really designed to help product managers – but artificial intelligence is poised to change that, and bring product-knowledge management into the modern software age.
It’s a common misconception that artificial intelligence (AI) makes businesses less human. Automation sounds cold and robotic, probably the last thing you want your Human Resources department to be considered. However, the goal AI technology is to enhance the people who use it, so you can focus on what really matters: the employee experience.
For too long, Human Resources has been considered just an administrative function, rather than a strategic player that impacts the company significantly. Organizations need HR to support the employee population, yet the department is relegated to distributing forms or answering the same questions day after day. Thankfully, new technology like artificial intelligence (AI) is allowing HR to shed this image. The most progressive teams are utilizing AI to position themselves as innovative thinkers who enable the success of the most important part of a business: the people.
For Human Resources staff and hiring managers alike, onboarding should be a top priority. Studies show that almost 20% of turnover in any organization happens within the first three months of employment. Needless to say, a good onboarding experience translates into employee retention.