How to Implement a Support Chatbot the Right Way

Posted by Alyssa Verzino on Aug 24, 2018 11:02:15 AM

There are lots of chatbots on the market today, and many of them are (supposedly) designed to help with customer support. While each type of support bot has its pros and cons, none of them are truly ready to fully replace human support representatives. Understanding that reality is key to implementing your support bot the right way.

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Topics: knowledge management, Customer Support, chatbot