3 Mistakes You're Making With Customer Support Chatbots (Every Company Is)

Posted by Rob May on Oct 31, 2018 10:58:59 AM

Every time technology shifts, people are caught off guard and there is this phase in the market where the new technologies are being thought of using the old frameworks. That’s where we are with AI today. Buyers are looking at enterprise AI software like it’s one of the SaaS solutions they bought in 2014. It’s not.

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Topics: chatbot, Customer Support

How to Improve New Hire Engagement and Onboarding for Technical Employees Using AI and Chatbots

Posted by Juliette Kopecky on Oct 16, 2018 11:59:16 AM

This is the second in a series of Talla customer spotlights highlighting the real ways that companies are using AI, chatbots, and automation to make their employees more productive and increase engagement. We recently interviewed rLoop’s Co-Founder and Project Manager Brent Lessard to learn more about how they use Talla.

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Topics: employee onboarding, AI, chatbot, internal communication

4 Tasks To Delegate To Your Chatbot

Posted by Alyssa Verzino on Sep 27, 2018 12:20:00 PM

Companies have a love-hate relationship with chatbots. They can be a great resource to sales and support teams - when they have been trained properly and provided with the right information. But, quite often, they come up short of expectations. But all is not lost! When the correct planning and training is put in place, which includes combining the chatbot concept with a formidable knowledge base and highly tuned automations, automated technologies can be extremely valuable to an organization.

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Topics: chatbot

How to Implement a Support Chatbot the Right Way

Posted by Alyssa Verzino on Aug 24, 2018 11:02:15 AM

There are lots of chatbots on the market today, and many of them are (supposedly) designed to help with customer support. While each type of support bot has its pros and cons, none of them are truly ready to fully replace human support representatives. Understanding that reality is key to implementing your support bot the right way.

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Topics: Customer Support, chatbot, knowledge management

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