Chatbot UX Design Lessons Only 2 Years, 4 Bots, and 2,000 Customers Can Teach You

Posted by Matt McMillan on Jul 14, 2017 8:06:00 AM

Being the lead designer for Talla has been an exercise in navigating uncharted territory. Talla was founded to bring real artificial intelligence to chatbots in conversational systems like Slack. We started in 2015, several months before the Slack app store even existed.We had to learn everything; there was no playbook out there for how to create a product like this.

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Topics: Conversational UIs, ChatOps, Bots

How Do You Evaluate a Conversational Interface In The Buying Process?

Posted by Rob May on Jun 7, 2017 8:27:29 AM

We've now had thousands of companies try Talla, and we have learned a lot from our metrics about how people evaluate bots and conversational interfaces.  The most interesting thing so far is that when the Talla trial ends, most enterprises don't make a decision to buy or pass - they email us and ask for a trial extension because they don't feel like they have evaluated it enough.  As we dug into this issue, our analysis of the data and discussions with customers in the trial process allowed us to develop a few hypotheses about why this happens.   The number 1 issue seems to be that, given the open ended nature of a conversational interface, it is difficult to know when you have said enough things to it to know it works well.  With that in mind, here is our recommendation for how you evaluate bots and conversational interfaces in general, and then we will write a follow up post for evaluating Talla specifically.

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Topics: Conversational UIs, Future of Work, Bots

Learn What Businesses Need to Know About Chatbots [Free Webinar]

Posted by Juliette Kopecky on May 12, 2017 12:37:34 PM

Have you ever wondered:

  • What exactly are chatbots? Should my business be utilizing them?
  • How can A.I. and bots make my employees more productive?
  • How should my business evaluate bots in terms of functionality, security, etc.?
  • Which specific bots should we be using?

On Wednesday, May 17th at 2pm ET, join us for a webinar to get the answers to these questions and see live demos of Talla, Troops, Growbot, Polly, and more.

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Topics: AI, Artificial Intelligence, Conversational UIs, Future of Work, Bots

The Best Slack Apps for Your Business

Posted by Brooke Torres on Aug 30, 2016 11:21:00 AM

Talla-Best-Slack-Apps-for-Business.jpg

A problem facing every business team today is access to the right information. Companies have lots of data, but it’s stored all over, and finding it can be cumbersome. It might be stuck in a SaaS app that you have to log into and dig through. Or, it might be something one of your co-workers just knows, so you have to ask around until you find out. Lots of information is like that, and there’s no record for it.

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Topics: Conversational UIs

32 Ways You Can Supercharge Your Productivity on Slack

Posted by Brooke Torres on Apr 15, 2016 10:55:00 AM
As the open-office of communication tools, Slack lets teams communicate in a non-clunky way, have better transparency, and plenty of other good stuff. Some users complain, that, like in an open office, things get a little loud.
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Topics: Conversational UIs