A Bad Knowledge Base Can Secretly Undercut Your Revenue (But A.I. Can Save It)

Posted by Alyssa Verzino on Oct 3, 2018 11:00:00 AM

Bad software is a waste of money, but the worst software hurts revenue -- and a bad knowledge base solution can be the worst software of all because it costs you money in ways you can't easily see. And, frankly, most knowledge base solutions on the market today turn out to be secret cost centers.

Artificial intelligence can change that.

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Topics: knowledge base, Customer Success, Customer Support, knowledge management

Use A.I. To Predict and Prevent Customer Churn... Before It's Too Late.

Posted by Alyssa Verzino on Sep 26, 2018 11:35:00 AM

Savvy Customer Success teams can spot customer churn before it happens, provided they have access to all the systems where the early signs of customer dissatisfaction may hide. Modern A.I. tools can scale up this hard-won skill so even the most novice Customer Success teams can prevent churn and keep clients happy.

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Topics: Customer Success, Artificial Intelligence

The Digital Assistant Your Customer Success Team Needs... Today.

Posted by Alyssa Verzino on Sep 4, 2018 10:00:00 AM

First impressions matter, which is why Customer Success Teams are crucially important to the success of your company. They are often the first non-salespersons your customers meet, and they make sure that customers are satisfied and, well, successful with your solution.

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Topics: Customer Success, AI, knowledge management

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