Why Traditional Knowledge Bases Fail Support Teams

Posted by Alyssa Verzino on Aug 23, 2018 10:30:00 AM

The best customer support representatives don't just know the best answers to common questions, they know how to find any answer to any question -- and they depend on an internal knowledge base to do it. Unfortunately, too many modern knowledge base solutions let down the support reps that rely on them.

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Topics: knowledge management, Customer Support, AI

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