Human Resources (HR) teams are always looking for ways to creatively optimize in order to better serve the employees and add value to the company as a whole. One of the most recent innovations for HR has emerged out of the tech sector, namely, the integration and utilization of artificial intelligence (AI).
Everyone who works in HR has been on the receiving end of a barrage of questions around benefits, holidays, policies and more. Often, they’re the same questions that get asked over and over again. Like each year when benefits opt-in rolls around, explaining the difference between a PPO and an HMO becomes an activity of copy + paste from one email to the next. It’s not why you signed up for the job, but you might view the routine question answering as a necessity - despite it taking away from your more important, strategic, people-focused tasks.
Artificial Intelligence (AI) is having a profound effect on the way we do business today. Technology is changing at a breakneck pace, and AI is sitting right at the tip of the spear, blazing a new and innovative path that is helping employees be more effective than ever.
When I was first brought on to work for Talla back in March of 2017, I was tasked with coordinating our office move from a collaborative startup space to our own, private office in downtown Boston. It was exciting, both because I could help the team create our own work environment, and because I only had five weeks to make it all happen.
We've now had thousands of companies try Talla, and we have learned a lot from our metrics about how people evaluate bots and conversational interfaces. The most interesting thing so far is that when the Talla trial ends, most enterprises don't make a decision to buy or pass - they email us and ask for a trial extension because they don't feel like they have evaluated it enough. As we dug into this issue, our analysis of the data and discussions with customers in the trial process allowed us to develop a few hypotheses about why this happens. The number 1 issue seems to be that, given the open ended nature of a conversational interface, it is difficult to know when you have said enough things to it to know it works well. With that in mind, here is our recommendation for how you evaluate bots and conversational interfaces in general, and then we will write a follow up post for evaluating Talla specifically.
Sharing information has never been more important than today. In the digital revolution, chat is transforming the way we access information in the workplace and stay ahead of the game in a rapidly evolving market. Much of that evolution includes chat itself. With recent chat products like Microsoft Teams (and Talla!), we’re seeing a new technology emerge in the competitive business arena.
Have you ever wondered:
- What exactly are chatbots? Should my business be utilizing them?
- How can A.I. and bots make my employees more productive?
- How should my business evaluate bots in terms of functionality, security, etc.?
- Which specific bots should we be using?
On Wednesday, May 17th at 2pm ET, join us for a webinar to get the answers to these questions and see live demos of Talla, Troops, Growbot, Polly, and more.
You probably already know that we're in a new era of workplace tools. Chat platforms, like Slack, Microsoft Teams and HipChat have changed the way people communicate at work. They've streamlined where we touch base, opened the door for real-time access to critical information, and helped people be more effective in their roles. Chat isn't just good for messaging though. It's the perfect place for A.I.-powered assistants (like Talla) to streamline and automate monotonous processes for us—and the paperwork, reminders, and repetitive information delivery that comes with employee onboarding is one of the best examples. Below you'll find out how you can easily expedite much of the onboarding process through automated, intelligent communications. All of the content you'll read about can be customized and delivered to you by Talla, right in Slack or Microsoft Teams.
- Ongoing (not annual) performance reviews
- Predictive analytics for employees
- Social media-based hiring
- Continuous online learning for employees
Written in between the lines there is an unspoken edict: Every human resources department should be adopting enterprise chat platforms in 2017.