Using Artificial Intelligence to Enhance Your ITIL Adoption

Posted by Stephanie Ventura on Sep 18, 2017 8:30:00 AM

ITIL, which stands for the Information Technology Infrastructure Library, is a series of books meant to provide businesses with a framework to successfully implement information technology into an organization to ensure it provides maximum value. 

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Topics: Artificial Intelligence, intelligent assistants, IT Service Desk, information technology

Five Essential Tasks for Your Company’s First IT Administrator

Posted by Stephanie Ventura on Sep 14, 2017 9:30:00 AM

As an Information Technology administrator, your company depends on you. A failed IT network can impact day-to-day business operations and result in substantial monetary and security losses. An IT administrator with strong standardization and documentation skills is crucial. The ability to automate as much of the IT operation as possible to supplement the growth of the overall company can help you become the backbone of your business. 

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Topics: Artificial Intelligence, intelligent assistants, IT Service Desk, information technology

How to Avoid the Biggest Mistake IT Help Desk Software Buyers Make

Posted by Juliette Kopecky on Aug 23, 2017 3:53:40 PM

The service desk, according to the Information Technology Infrastructure Library, is defined as the single point of contact between the service provider and the users. Within any IT department, the service desk is at the heart of communication, becoming the focal point for providing technical services to employees and customers.

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Topics: Artificial Intelligence, IT Service Desk, help desk software

Training your own AI replacement (and keeping your job, too)

Posted by Mike Manson on Jul 13, 2017 11:55:47 AM

When I make sales calls on behalf of Talla, I often run into a type of prospect I like to call the blue-collar tech worker. These are the everyday men and women who work in the trenches of IT, keeping hardware and software running on a tight budget with few resources. The blue-collar tech worker isn't the CIO or chief architect, he's the guy snaking CAT 5 cable through a drop ceiling, or the gal answering the panicked "my email is down" message at 2am on a Saturday and they are extremely valuable to the organization.   

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Topics: Artificial Intelligence, IT Service Desk, Bots

How I.T. Teams Can Be All-Star Players

Posted by Becca Norton on May 18, 2017 1:29:16 PM

We love basketball at Talla. So much so, that the first day of March Madness is even a company holiday. It should come as no surprise then that as a company based in Boston, we are a little bit more than excited that our Celtics are in the Eastern Conference Finals. So with green on our mind and as a company focused on assisting IT teams with our Talla Service Assistant, we couldn't help comparing IT to one of our favorite players, Isaiah Thomas (who, by seeming no coincidence, is better known as I.T.). Isaiah Thomas is known for bringing in the big wins when it counts, and we think his strategies can do the same for your IT team. 

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Topics: IT Service Desk

How Artificial Intelligence is Revolutionizing IT Support

Posted by Brooke Torres on Apr 18, 2017 12:44:44 PM
 
For any organization with an IT person, having a help desk is a must to centralize the location where people can, you know, ask for help. Without it, your entire organization is left to dig for information which might live in any number of systems (your shared drive, an outdated wiki, etc). Even at companies with a help desk that someone has taken the time to put in place, and tried to drive employees towards using, it’s often painfully underutilized because there’s a lot of friction to use it. People don’t like to open a new system, and they don’t like waiting on responses. So, they don’t. Instead they message IT, leave a voicemail, or do a “drive-by” of that person's desk. 
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Topics: Artificial Intelligence, Future of Work, IT Service Desk

How IT Teams Are Improving Employee Experiences

Posted by Juliette Kopecky on Apr 12, 2017 10:50:00 AM


Happy workers are more productive. That's not just an axiom; that's science. As such, many organizations are investing heavily in improving employee engagement and satisfaction -- and even the IT department is pitching in.

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Topics: Artificial Intelligence, Future of Work, IT Service Desk

The Cure for RTFM is the IT Service Assistant

Posted by Juliette Kopecky on Apr 7, 2017 11:34:15 AM

There isn't an English-speaking IT help desk engineer alive who doesn't deeply, spiritually, achingly understand the concept of RTFMread the f-ing manual. Luckily, technology may finally have a cure for RTFM with the arrival of the IT Service Assistant .

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Topics: IT Service Desk