Stop Searching for Information and Start Using AI to Get Answers

Posted by Juliette Kopecky on Nov 5, 2018 3:00:00 PM

One question that we often hear is, “How is Q&A in Talla different than search?” While both are ways of finding information that you’re looking for, Q&A gives users a specific answer to their question, whereas search provides a list of possible places that your answer might be. Search makes you do the work of finding the answer by digging through the results. Ask yourself: Would you rather have the treasure in front of you or a handful of maps that might lead to it? 

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Topics: knowledge base, Customer Support, AI, Q&A

Equip Your Sales Team with Fast, Accurate Information to Close More Deals

Posted by Alyssa Verzino on Oct 25, 2018 10:31:01 AM

 

Every time a sales representative responds to a prospect with the words "I don't know," your knowledge base has failed. While most knowledge base solutions aren't designed to explicitly support sales teams, there are still steps you can take to optimize your knowledge base content for sales success.

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Topics: Sales, sales enablement, knowledge base, knowledge management

Prevent Losing Customers: Support Your Customer Support Team.

Posted by Alyssa Verzino on Oct 24, 2018 10:29:58 AM

A properly organized and implemented knowledge base makes your customer support teams more effective and efficient by shortening the time it takes to solve customer problems. With quick, easy access to accurate technical and procedural documentation, your support team can close help tickets faster, improve customer satisfaction, and decrease customer churn.

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Topics: Customer Support, knowledge base, knowledge management

A Bad Knowledge Base Can Secretly Undercut Your Revenue (But A.I. Can Save It)

Posted by Alyssa Verzino on Oct 3, 2018 11:00:00 AM

Bad software is a waste of money, but the worst software hurts revenue -- and a bad knowledge base solution can be the worst software of all because it costs you money in ways you can't easily see. And, frankly, most knowledge base solutions on the market today turn out to be secret cost centers.

Artificial intelligence can change that.

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Topics: knowledge base, Customer Success, Customer Support, knowledge management

Traditional knowledge bases fail employees. It’s time to do something about it.

Posted by Alyssa Verzino on Sep 14, 2018 12:42:23 PM
 
Your customer-facing teams need quick access to important information, and they need it to be reliable. Their ability to do their job depends on the quality of information in your knowledge base and speed at which they can access it. However, traditional knowledge bases don’t live up to their promises. Traditional knowledge bases just aren’t good enough.
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Topics: knowledge management, knowledge base

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