What it Means to Make Your Knowledge AI-Ready and Why it Matters

Posted by Stephanie Ventura on Oct 20, 2017 3:00:00 PM

You may have heard that artificial intelligence (AI) is disrupting the technological landscape nowadays, but what does that really mean? AI enhances the way your business creates internal content. When every section of your knowledge base is annotated (in other words, labeled or tagged) AI can pinpoint relevant information for every person in your organization, in addition to suggesting content that should be created and maintaining fresh, updated knowledge.

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Topics: AI, Artificial Intelligence, annotation, knowledge management

Your Knowledge Base Should Help, Not Hinder, Your Ability to Sell

Posted by Stephanie Ventura on Oct 17, 2017 12:48:52 PM

Sales enablement is the term of art for all the data and content available to your sales team to help them close deals - and your knowledge base is holding them back. But, with the addition of some modern artificial intelligence tools, your knowledge base could help, rather than hinder, your sales enablement program.

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Topics: AI, Artificial Intelligence, knowledge management, sales enablement, Sales

How AI Will Help HR Today, Tomorrow, and Beyond

Posted by Stephanie Ventura on Oct 17, 2017 12:34:18 PM

You may have heard that artificial intelligence (AI) is transforming the way teams are working nowadays. Human Resources in particular should leverage AI to support their knowledge base to improve the way your team supports the entire organization. AI provides employees with contextually relevant and up to date information around the clock and the benefits business experience today will increase in the future.

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Topics: AI, Artificial Intelligence, Human Resources, annotation, knowledge management

Leverage an AI-Powered Knowledge-Base to Make Customer Success Teams Successful

Posted by Stephanie Ventura on Oct 17, 2017 12:13:38 PM

Your customer success team is only as good as the knowledge base they rely on, and most internal knowledge management systems range from barely adequate to laughably awful. Fortunately, artificial intelligence tools have advanced to make knowledge bases - and customer success teams - better than ever before.

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Topics: AI, Artificial Intelligence, annotation, knowledge management

Unstructured vs. Structured: Why Knowledge Must be AI-Ready

Posted by Stephanie Ventura on Oct 17, 2017 11:59:45 AM

Artificial intelligence is a powerful tool that businesses of any size need to adopt. A knowledge base powered by AI transforms the way company information is created, managed, and delivered. This enables teams to collaborate with fewer blockers and allows teams to focus on strategic planning without worrying about the inability to access critical knowledge to perform their duties.

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Topics: AI, Artificial Intelligence, annotation, knowledge management

Intelligent Knowledge Bases are Changing How Marketers Create Content

Posted by Stephanie Ventura on Oct 17, 2017 11:44:32 AM

Marketing benefits from countless technological tools that help automate email campaigns or analyze site visits and traffic, among other things. You spend a lot of time strategizing about what you’re communicating externally, so communicating to other teams within your business typically falls to the wayside. Luckily, new technology that enhances the way you build and disseminate marketing-related knowledge exists to help both your team and the departments you interact with everyday.

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Topics: AI, Artificial Intelligence, Marketing, knowledge management

How AI is Changing Knowledge Management (and How Not to Get Left Behind)

Posted by Stephanie Ventura on Oct 17, 2017 8:02:36 AM

Knowledge management solutions have failed to live up their potential as major enterprise resources for decades, but artificial intelligence can finally make your average, everyday knowledge base into the killer app that every company desperately needs.

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Topics: AI, Artificial Intelligence, annotation, knowledge management

Avoiding the Black Hole of Static Knowledge Bases

Posted by Stephanie Ventura on Oct 17, 2017 7:37:12 AM

A knowledge management system is only as good as the knowledge it contains, and new artificial intelligence tools can help make sure your knowledge base doesn't fall out of date. To explain how, consider the world's most well-known knowledge management system: Wikipedia.

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Topics: AI, Artificial Intelligence, knowledge management