Introducing 3 New Talla Products For Customer Service Teams

Posted by Rob May on Dec 5, 2018 2:44:36 PM

This week I'm excited to announce that we are launching 3 new Talla products.  Well, technically 2 new products and one major upgrade, but the latter also feels new with all the improvement.  Earlier this year we were focused on "customer facing teams," and while we still have customers in Sales and Success, it is clear that the biggest interest in AI automation comes from Customer Service and Support teams.  With that in mind we've revamped the Talla Platform into three parts that can be used separately or together, and map more directly to key Service and Support workflows.  The three new products are:  a knowledge base for support teams, a rep assist tool, and a customer facing self service automation tool.  More details will come in future posts, but for now here are the highlights.

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Topics: Product Updates

How to Improve Speed and Accuracy for Your Sales and Support Teams

Posted by Juliette Kopecky on Oct 19, 2018 2:47:31 PM

Your sales, customer success, and support teams are at the front line of your business. They interact with prospects and customers on a daily basis, and those interactions can determine whether a customer purchases (and keeps purchasing) your product or service. Their main tool for driving revenue and decreasing churn is information. And how quickly they can access accurate information has a direct impact on your bottom line. Unfortunately, often times a company’s existing knowledge base is making their teams job harder.

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Topics: Artificial Intelligence, Digital Workers, Customer Support, Sales, Product Updates

Press Release: Talla Introduces a Service Desk Powered by Artificial Intelligence

Posted by Brooke Torres on Apr 5, 2017 2:07:36 PM

Cambridge, MA | April 5, 2017

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Topics: Product Updates

Announcing the New Talla ServiceAssistant - An Intelligent Conversational ServiceDesk

Posted by Rob May on Apr 5, 2017 10:45:09 AM

Today we have a big announcement. You’ve probably watched the “bot” industry over the last year with some skepticism. We have too. And we spent the last year building a product with everything we learned about bots that we believe highlights all the strengths of bots and conversational interfaces, without the weaknesses.

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Topics: Product Updates

Announcing Talla for Microsoft Teams

Posted by Rob May on Mar 14, 2017 12:54:05 PM

We're excited to announce the future Talla integration for Microsoft Teams. Talla is an A.I.-driven service assistant for managing HR operations, onboarding, internal FAQs and more, all from within an organization's chat platform. The Talla platform gives businesses the ability to easily manage and prioritize inquiries, automate answering repetitive questions, and keep employees engaged. 

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Topics: Product Updates

Announcing BracketBot: Manage Your NCAA Tournament Bracket In Slack

Posted by Rob May on Mar 2, 2017 2:39:48 PM

I love basketball and, as a University of Kentucky graduate, March Madness is the best time of the year. In fact, at Backupify (my last company) and Talla, the first two days of the NCAA basketball tournament are official company holidays. (Also, we’re hiring!)

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Topics: Product Updates

Press Release: Talla Launches ChatOps Platform for HR

Posted by Brooke Torres on Dec 13, 2016 11:00:37 AM

talla-chatops-platform-for-human-resources.jpg

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Topics: Human Resources, Product Updates, Future of Work

Introducing Talla the Question and Answer Assistant

Posted by Brooke Torres on Sep 1, 2016 9:24:00 AM

Talla-qa-assistant-for-slack.jpg

Today, we’re excited to announce the launch of the Question & Answer Assistant, our second Talla. You can teach Talla the answers to various common questions in your organization, and she can provide the information to your employees directly in Slack. And because she’s trainable, in cases where she doesn’t already have the information an employee needs, she’ll let you know so you can add it for next time.

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Topics: Product Updates

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