Why HR Managers Can't Afford to Ignore Artificial Intelligence

Posted by Juliette Kopecky on Aug 15, 2017 5:05:59 PM

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Everyone who works in HR has been on the receiving end of a barrage of questions around benefits, holidays, policies and more. Often, they’re the same questions that get asked over and over again. Like each year when benefits opt-in rolls around, explaining the difference between a PPO and an HMO becomes an activity of copy + paste from one email to the next. It’s not why you signed up for the job, but you might view the routine question answering as a necessity - despite it taking away from your more important, strategic, people-focused tasks.

Until recently, HR has been left behind in the tech stack available to them. 47% of HR teams use software that’s 7 + years old, slowing down simple tasks and onboarding processes. And while marketing got marketing automation and sales got a slew of tools to cut back on non-selling related tasks, HR got… that same old software.

Thus,  HR inevitably runs into several issues, that could be solved by a modern tech stack:

  • HR teams spend most of their time answering common questions rather than focusing on more significant initiatives.
  • With increasing busywork, HR is forced to hire more employees resulting in higher expenses and less time for those required to train new members.
  • Organizations become weak at using HR data to predict workforce performance and improvement.

The good news is, artificial intelligence (AI) and intelligent assistants can now perform the ‘grunt work’ often pushed over to the department, eliminating much of it. Bots can be trained to immediately answer that employee about a PPO vs. HMO, or whether or not President's Day is a company holiday, saving both you and your fellow employees time, effort and sanity.

This is the year of the AI Assistant and it’s time your HR leaders discover the magic of the bot. Here are three tips on how incorporating an intelligent assistant can redefine your HR department and save time and money:

1. Use artificial intelligence to make the most of your resources

Bots have the ability to take mundane everyday tasks out of the hands of employees, freeing up time to focus on what issues and initiatives matter most. For instance, an AI assistant can monitor onboarding processes and improve employee training.

2. Use AI to increase engagement and reduce turnover

Employee engagement is a driving force behind any company’s success and an AI chatbot can help with that too. Chatbots have the ability to collect data on employee engagement, general opinions and other HR questions and concerns, so you can make strategic descisions.

3. Use artificial intelligence to make HR a strategic business partner

The key to transforming and maintaining a strong and secure human resources department with AI lies within three simple steps: gather, analyze and act on new data that machine learning has made available. 

While they might never be able to have an awkward feedback session for you, intelligent assistants can preserve the time (and sanity) of the whole HR team. To learn more about how AI can provide Human Resources with the best return on investment, check out our ebook: 

Download Your Free Ebook Now: The HR Manager's Guide to Using Artificial Intelligence

Topics: Artificial Intelligence, Future of Work, Human Resources