The idea behind a ticketless support system is to get out from under the crush of your piled up, unread, unanswered support messages and convert them into actionable to-do items. It's a productivity focus that prevents essential information and decisions from sitting in your unread message queue.
Leverage the power of AI and focus on the messages that matter most, so your team can cut through the clutter, automating away spam and rote responses that drag down productivity and efficiency amongst agents.
Support Tickets are the equivalent of unread customer queries. They represent unanalyzed information and incomplete follow-up actions. Customers who are dissatisfied with their support grow more unhappy every moment that their ticket is not resolved.
By implementing Talla, become that much closer to a "ticketless" support system. Users are able to answer incoming support issues as quickly as they come in, meaning no more backlogged tickets!
Talla routes these tickets to a subject matter expert so agents don’t feel like they are bogged down by issues they can’t solve. By implementing AI your support team can spend less time searching for answers and more time focusing on higher valued work. Talla also learns and answers repetitive customer questions, creating less menial work and more productivity amongst agents.
Talla's eBook, How to Achieve a "Ticketless" Support System with AI, outlines the features that an AI-enhanced support solution must have to help you achieve fewer backlogged tickets or minimize your ramp-up time to backlog zero. But beyond just the checklist of capabilities, How to Achieve a "Ticketless" Support System with AI outlines the critical deployment steps you must take to get the most out of leveraging your AI support.
If you're ready to start clearing your backlog of support tickets, decrease your average handle time, and improve your first-call resolution rate, contact Talla today.