Artificial intelligence (AI) has recently become something of a buzzword, as businesses of all sorts rush to assimilate AI however they can into their company. Just as consumers have realized the usefulness of virtual assistants like Siri and Alexa, companies are discovering the utility of chatbots to assist with workflows. And these business chatbots are even more powerful than their consumer counterparts because of the specialized nature of their use cases, allowing them to precisely target the exact function they need to serve. Some of these enterprise integrations of AI are proving more fruitful than others. One of the most natural fits for AI to assist with business operations is within the Information Technology (IT) team.
Artificial Intelligence (AI) is having a profound effect on the way we do business today. Technology is changing at a breakneck pace, and AI is sitting right at the tip of the spear, blazing a new and innovative path that is helping employees be more effective than ever.
When I was first brought on to work for Talla back in March of 2017, I was tasked with coordinating our office move from a collaborative startup space to our own, private office in downtown Boston. It was exciting, both because I could help the team create our own work environment, and because I only had five weeks to make it all happen.
Being the lead designer for Talla has been an exercise in navigating uncharted territory. Talla was founded to bring real artificial intelligence to chatbots in conversational systems like Slack. We started in 2015, several months before the Slack app store even existed.We had to learn everything; there was no playbook out there for how to create a product like this.
When I make sales calls on behalf of Talla, I often run into a type of prospect I like to call the blue-collar tech worker. These are the everyday men and women who work in the trenches of IT, keeping hardware and software running on a tight budget with few resources. The blue-collar tech worker isn't the CIO or chief architect, he's the guy snaking CAT 5 cable through a drop ceiling, or the gal answering the panicked "my email is down" message at 2am on a Saturday and they are extremely valuable to the organization.