Dr. Tavneet Suri on Basic Income and Why Evidence and Facts Matter

Posted by Alyssa Verzino on Nov 30, 2018 2:22:13 PM


As people think about the future of work and what may happen if AI takes a lot of jobs, could providing a basic income to people be a solution? This week on AI at Work, Rob May discussed the concept of basic income with Dr. Tavneet Suri from MIT Sloan School of Management.

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Topics: AI at Work

Where Do I Start? How to Start Actually Doing AI with Jana Eggers

Posted by Alyssa Verzino on Nov 28, 2018 11:30:00 AM

Jana Eggers is the CEO at Nara Logics, and a mathematician by training. Her unique perspective has her urging all CEOs to learn more about AI,

“I really encourage CEOs to get to understand AI. They can understand it to a level enough that it will be beneficial to their business. It's not something that I think they should just say, “Oh, that's my tech and that's my smart guys.” It's everyone. Don't put it off in a corner."

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Topics: Artificial Intelligence, AI at Work

Don't Let "FOMAI" Fuel Your Artificial Intelligence Strategy

Posted by Alyssa Verzino on Nov 26, 2018 2:47:12 PM

One of the contributing factors to social media addiction is FOMO, or fear of missing out. It's an unhealthy condition wherein smartphone users constantly check their notifications for fear they are being left out of rewarding social situations. It is a terrible reason to use -- or not use -- your smartphone or social media.

Unfortunately, a similar mal-adaptation is driving the artificial intelligence strategy at many businesses. They have FOMAI, fear of missing artificial intelligence.

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Topics: AI, Artificial Intelligence, Bots, knowledge management

Talking Machines' Host Katherine Gorman on the Mistaken Perception of "Magic AI"

Posted by Alyssa Verzino on Nov 21, 2018 10:01:00 AM

AI is absolutely NOT magic. At least, that’s what Katherine Gorman has to say about it on AI at Work. Katherine hosts Talking Machines, a popular AI podcast that serves as your window into the world of machine learning through conversations with experts in the field, and discussions of industry news. Check out her insightful advice to business leaders getting started with AI. Katherine addresses how much AI seems like "magic" saying, 

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Topics: AI, Artificial Intelligence, AI at Work

5 Ways Support Teams Increase Productivity with Talla

Posted by Alyssa Verzino on Nov 19, 2018 10:37:04 AM

Your support team’s productivity directly impacts your customers. When your support team is bogged down with tickets, repetitive questions, and is stuck searching for information, it impairs their ability to provide quality service. With customer experience becoming increasingly important, this is a huge problem. In fact, according to the American Express 2017 Customer Service Barometer, “33% of Americans say they’ll consider switching companies after just a single instance of poor service” and, “Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience”. Long story short, your customers expect excellence from your customer support team.

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Topics: Customer Support

How Spotify Uses Machine Learning To Bring Listeners The Right Music

Posted by Alyssa Verzino on Nov 13, 2018 12:45:00 PM

Spotify brings you “the right music for every moment,” and thanks to machine learning, they do it well. There are over 180 million active users on Spotify. And, with over 83 million paid subscribers, Spotify’s share of the streaming market is 40% (and growing). How do they do it? On AI at Work, Spotify’s Machine Learning Leader, David Murgatroyd, shared stories and lessons they have learned.

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Topics: machine learning

Learning How AI Works from AlphaGo

Posted by Alyssa Verzino on Nov 8, 2018 12:11:00 PM

When the average consumer sees headlines like DeepMind's AlphaGo AI becoming the most formidable Go player in the world, they often wrongly conclude that all artificial intelligence solutions are as dominant in their respective fields, and that they achieve that dominance almost immediately.

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14 Lessons Learned From 2 Years of Marketing Enterprise AI Bots and Knowledge Bases For Support Teams

Posted by Rob May on Nov 6, 2018 11:25:37 AM

At Talla, we have an automation platform for support teams that automates much of the support process away. It's a combination of a very different knowledge base (although we work with other KBs) and a chatbot. What is unique about our product is that you don't have to script out anything. You don't have to build bot decision trees. The bot learns from your Support documentation like a human would. Then it connects to your other Support systems to take action. Instead of a search engine, it's an action and automation engine that you can control from a web, or chat interface. (Plug: If that sounds cool, get a demo.)

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Topics: Bots, Customer Support

Stop Searching for Information and Start Using AI to Get Answers

Posted by Juliette Kopecky on Nov 5, 2018 3:00:00 PM

One question that we often hear is, “How is Q&A in Talla different than search?” While both are ways of finding information that you’re looking for, Q&A gives users a specific answer to their question, whereas search provides a list of possible places that your answer might be. Search makes you do the work of finding the answer by digging through the results. Ask yourself: Would you rather have the treasure in front of you or a handful of maps that might lead to it? 

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Topics: AI, Customer Support, knowledge base, Q&A

5 Ways AI Can Improve Your Customer Support

Posted by Alyssa Verzino on Nov 1, 2018 1:05:00 AM

Customer support is one of the most challenging, time-consuming, and costly aspects of any business, but artificial intelligence software can help make your customer support team more efficient. Below are five steps in your tech support workflow that AI can speed up, simplify, or streamline.

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Topics: Artificial Intelligence, Bots, Customer Support