2019 Predictions from AI at Work

Posted by Alyssa Verzino on Dec 28, 2018 3:03:00 PM

2019 is approaching, that means that it is time for some new predictions. We decided to ask AI at Work guests three questions. Don’t miss their answers!

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Topics: AI at Work

Top 5 Tips from AI at Work

Posted by Alyssa Verzino on Dec 26, 2018 2:49:55 PM

AI continues to grow exponentially as a field. If you’re a business leader who wants to jump onto this quickly moving train - use this guide as a resource to help get you started.

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Topics: AI at Work

Why Data Annotation is the Secret to AI Success

Posted by Alyssa Verzino on Dec 21, 2018 10:00:00 AM

Artificial intelligence, much like human intelligence, is only as good as the education it receives. That's why training data -- the information used to "teach" deep learning algorithms how to perform complex tasks -- is key to AI success.

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Topics: AI

Increase Support Rep's Productivity by Equipping Them With the Answers They Need, When They Need Them

Posted by Alyssa Verzino on Dec 19, 2018 10:05:00 AM

At Talla, we had a customer struggling with their support reps productivity. I’ll paint a picture of the problem they were struggling with…

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Announcing HubSpot, Zendesk, and Jira Integrations

Posted by Rob May on Dec 18, 2018 6:29:20 AM

We are constantly working on two things at Talla: 1) Automating away ever more Service and Support tasks, and 2) Working everywhere that you work. In order to fulfill both of these pieces of the Talla vision, we have to continue to integrate with more tools. Today we are excited to announce integrations with HubSpot, Zendesk, and Jira.

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Topics: help desk software, Customer Support, knowledge base

3 Things All HR Leaders Need to Know About Implementing AI

Posted by Alyssa Verzino on Dec 14, 2018 4:22:18 PM

“The workplace is shifting, and it’s changing at an extremely rapid rate. The natural consequence is that workers must adapt to meet those changes...” - (Forbes)

This topic was discussed this week on AI at Work, a weekly podcast takes a look into AI trends and the future of AI in the enterprise and provides insight on how to think about and effectively deploy AI in your organization. Host Rob May, Co-Founder and CEO at Talla, sat down with Jeanne Meister, Founding Partner at Future Workplace. The Future Workplace is an HR advisory and research firm providing insights on the future of learning and working. Jeanne shared valuable insights on HR’s resistance to AI, her experience coming from a non-technical background, the danger of getting left behind, and how quickly HR teams are moving. Check out the three things that all HR leaders need to know about implementing AI at their organization.

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How AI Can Super Charge Your Customer Support Team

Posted by Alyssa Verzino on Dec 12, 2018 10:30:00 AM


Customer support representatives have a challenging job that sometimes requires superhuman patience, speed, and product knowledge to handle -- to the point that many support teams struggle to close calls at an efficient rate.

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Topics: AI, Customer Support

Why There Are No Early "Wow" Moments When Adopting AI

Posted by Alyssa Verzino on Dec 11, 2018 11:55:06 AM

For the past several years, software vendors and customers have been trained to look for a "wow" moment when trying out new software -- which is an expectation sure to lead to disappointment among adopters of modern artificial intelligence solutions. AI almost never gives you a traditional "wow" moment, which can often lead you to underestimate, overlook, or mistakenly dismiss the value of an AI solution.

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Why AI Won't Be Awesome on Day One (But Will Go Beyond Awesome Later)

Posted by Alyssa Verzino on Dec 7, 2018 2:59:28 PM

The phrase "artificial intelligence is like lily pads in a pond" sounds like a really bad Zen koan, but it is an important concept for properly setting expectations with modern AI solutions. If you expect your business AI solution to be awesome on Day 1, you're setting yourself up for disappointment and, possibly, failure. The lily pads explain why.

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Topics: AI, future of ai

Introducing 3 New Talla Products For Customer Service Teams

Posted by Rob May on Dec 5, 2018 2:44:36 PM

This week I'm excited to announce that we are launching 3 new Talla products.  Well, technically 2 new products and one major upgrade, but the latter also feels new with all the improvement.  Earlier this year we were focused on "customer facing teams," and while we still have customers in Sales and Success, it is clear that the biggest interest in AI automation comes from Customer Service and Support teams.  With that in mind we've revamped the Talla Platform into three parts that can be used separately or together, and map more directly to key Service and Support workflows.  The three new products are:  a knowledge base for support teams, a rep assist tool, and a customer facing self service automation tool.  More details will come in future posts, but for now here are the highlights.

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Topics: Product Updates

How Smart is AI?

Posted by Dhairya Dalal on Dec 4, 2018 11:30:00 AM

Machine comprehension is one of the fundamental problem spaces in artificial intelligence research. Can we teach a machine to read, comprehend, and answer our questions? Recent advances in deep learning and natural language processing (NLP) have led to promising breakthroughs and novel AI models.

At Talla, we have been actively investigating the capabilities of machine comprehension. We have deployed several beta features that leverage these models in our product around content training, user question-answering, and unsupervised knowledge ingestion. In this series of blog posts, we aim to share our experiences and understanding of this space. In this post, we will provide a more in-depth overview of machine comprehension research.

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