How Automation Can Help Customer Service With Documentation

Posted by Alyssa Verzino on Jan 30, 2019 10:52:08 AM

A large portion of your customer service team's workload involves documenting problems and their eventual resolutions -- often to the point that the documentation process can impede customer service. New automation tools can now help take the documentation workload off your customer service teams so they can focus on the customer, rather than their real or virtual paperwork.

Read More

Topics: Customer Support, automation

How Automation Can Help Customer Service Thrive in a Multi-Channel World

Posted by Alyssa Verzino on Jan 25, 2019 10:17:13 AM

Customer service is no longer limited to just answering phone calls or emails; social media, online chat, SMS text messaging, and in-app communications all require monitoring to ensure no customer complaints or issues goes unanswered or unresolved. Fortunately, new automation and artificial intelligence tools can help customer support teams stay on top of call volume in a multi-channel service environment.

Read More

3 Key Lessons from Adam Martel on AI at Work

Posted by Alyssa Verzino on Jan 23, 2019 11:30:00 AM

Today, Gravyty is a Boston-based artificial intelligence company developing self-writing emails to revolutionize frontline fundraising at nonprofit organizations. What do self-writing emails mean for fundraisers? Well, not only can Gravyty predict which donors are most important for the fundraisers to reach out to, but they can also self-write the next draft of an email to that donor.

Read More

Topics: AI at Work

How Automation Can Help Customer Service Deal with Call Volume

Posted by Alyssa Verzino on Jan 21, 2019 10:00:44 AM

Customer service teams face a number of all-too-common workflow issues that can impede their ability to actually serve customers, but new automation and artificial intelligence solutions can now help customer service avoid becoming overwhelmed. The first and perhaps most important area that automation can help customer service is in managing call volume.

Read More

Topics: Customer Support, automation

6 Big Myths About AI & Customer Support

Posted by Alyssa Verzino on Jan 18, 2019 11:33:16 AM

We’ve written about how AI use is expanding across the enterprise and early-adopters are leaving the competition behind.

We’ve shared how AI is a superpower for customer support execs facing the daunting task of delivering scaled, personal and cost-effective support.

Read More

Topics: AI, Customer Support, automation

Why Automation Is Customer Support’s Superpower

Posted by Alyssa Verzino on Jan 16, 2019 12:30:00 PM

In an advancing digital-first world, customer support’s business imperative is a tough one: deliver customer satisfaction that can scale across thousands or millions of interactions at significantly lower cost. Trying to achieve this with a “business as usual” approach won’t work. But by unleashing AI and automation in their businesses, customer support executives can actually deliver on this.

Read More

Topics: AI, Customer Support, automation

Computer Vision on AI at Work

Posted by Alyssa Verzino on Jan 15, 2019 10:05:00 AM

Machines are learning to see. In the field of computer vision, AI is making leaps in image recognition, powering exciting advances such as the cashier-less retail experience. On Episode 21 of AI at Work, we spoke with Matt Scott - CTO and co-founder at Malong Technologies - about product AI applications, the evolution of computer vision, an innovative and highly effective new approach to supervised learning, and why staying at the forefront of AI means cross-company collaboration.

Read More

Topics: AI at Work

Introducing Talla's Learning Dashboard

Posted by Rob May on Jan 15, 2019 6:25:26 AM
Today I'm excited to announce that all Talla customers now have access to our new "Learning Dashboard."  Think of the learning dashboard as a series of analytics around the AI models that power Talla - it's sort of like a report card that tells you how well Talla is learning and how well you are teaching.  This post will highlight a few of the key metrics and explain how to use them.
Read More

Topics: knowledge management, Customer Support, knowledge base

The Most Important Question When Marketing New Technologies: “So What?”

Posted by Alyssa Verzino on Jan 11, 2019 3:14:47 PM


Read More

Topics: AI at Work

How Adopting AI Differs from Adopting SaaS

Posted by Alyssa Verzino on Jan 10, 2019 1:00:00 PM

 

Read More

Topics: AI

Not Just Sci-Fi Hype: AI Is The New Enterprise Norm

Posted by Alyssa Verzino on Jan 9, 2019 5:23:16 PM

There’s still time to climb the learning curve and compete using AI. But time is of the essence.

Read More

How Buying AI Differs from Buying SaaS

Posted by Alyssa Verzino on Jan 8, 2019 3:25:25 PM

Many pundits suggest that artificial intelligence solutions will soon occupy the same place in business technology as Software-as-a-Service (SaaS) applications do today -- but most fail to note that the process of buying AI is very different from buying SaaS.

Read More

Topics: AI

Ask A Data Scientist About AI at Work

Posted by Alyssa Verzino on Jan 4, 2019 10:18:28 AM

AI has made great leaps in progress in the last five years thanks to the cloud-enabled increase in computational capacity, availability of large-scale datasets, and collaborative sharing of research and code by scientists and researchers. More sophisticated models are now able to process increasingly large volumes of information.

Read More

Topics: AI at Work

Data is AI Fuel, Which Means You Must Refine It Before You Can Use It

Posted by Alyssa Verzino on Jan 2, 2019 2:30:00 PM

Ever since artificial intelligence has gone mainstream, analysts and pundits have declared that "data is the new oil," as in a resource that will drive the AI economy and enrich whoever can extract it. Unfortunately, most analysts neglect the second half of the analogy: like oil, most data is crude data that is only useful once it's been refined.

Read More

Subscribe to Email Updates

Recent Posts