Avoiding Misconduct of Bots in the Workplace

Posted by Stephanie Ventura on Sep 20, 2017 8:30:00 AM

Artificial Intelligence (AI) is growing increasingly popular and forcing businesses to restructure the way they are run. The implementation of both intelligent assistants and chat platforms are a popular point of entry. Intelligent assistants and bots let employees automate away repetitive tasks, improving communication, and workflow at a company. 

The inception of any new technology, even with all of its advantages, also introduces many complexities to consider and pitfalls to avoid.

The topic of sexual harassment in the workplace now must be analyzed within an AI context. Sexual harassment is defined as the behavior that involves “unwelcome sexual advances, requests for sexual favors and other verbal or physical conduct of a sexual nature.” These advances do not need to be intentional to be considered sexual harassment and that’s where bots come into question.

With the implementation of chatbots in the enterprise world, two main questions have emerged: Can a bot be sexually harassed? Can bots sexually harass employees?

To answer these questions, you must first acknowledge that intelligent assistants must be trained with data. Knowledge bases must dictate policies, such as how to handle sexual harassment. Enterprise bots are trained only on professional data and assigned to perform specific tasks, so it is important to be aware of what data sources are being mined. As a company leader, it is necessary to establish policies that protect the bot against unwanted manipulation, as well as guarantee appropriate training sources.

As the saying goes, knowledge is power and the more you know about bots and intelligent assistants, the better prepared you are to implement them into your business.

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Topics: AI, Artificial Intelligence, intelligent assistants, Bots