How to Help Your Customer Support Team Get to "Inbox Zero"

Posted by Alyssa Verzino on Jun 12, 2019 2:19:40 PM


"Inbox Zero" is all the rage for personal productivity, but the equivalent for your support team would be "Backlog Zero" -- and it's achievable with artificial intelligence.

The idea behind Inbox Zero is to get out from under the crush of your piled up, unread, unanswered email messages and convert those emails into actionable to-do lists. It's a productivity focus that prevents important information and decisions from languishing in your unread message queue.

Several Inbox Zero-optimized plugins, mail clients, and third-party services have sprung up to help you cut through the clutter to focus on only the messages that matter and automate away the spam-culling and rote responses that drag down your mail-management productivity and efficiency.

Many if not most of those Inbox Zero-promising solutions deliver their value by leveraging artificial intelligence. Properly utilized, AI can offer those same benefits to your customer support team.

Support Tickets are the equivalent of unread email messages, as they represent unanalyzed information and incomplete follow-up actions, but the expectant third-party is usually a dissatisfied customer who grows more unhappy every moment their ticket isn't resolved. Backlog Zero has more teeth than Inbox Zero in many cases.

In an ideal world, you'd have a "ticketless" support system -- effectively a Backlog Zero -- because you could answer incoming support issues as quickly as they come in. That's the promise that these Inbox Zero solutions are making, and it's the potential salvation that AI can actually deliver to your support team.

Talla's new eBook, How to Achieve a "Ticketless" Support System with AI, outlines the features that an AI-enhanced support solution must have to help you achieve Backlog Zero. But beyond just the checklist of capabilities, How to Achieve a "Ticketless" Support System with AI outlines the critical deployment steps you must take to get the most out of your AI support solution.

Artificial intelligence isn't deployed so much as it is trained. Careful exposure to specific training data in specific situations helps ensure your AI support system gets up to speed as quickly and effectively as possible. If you want to minimize your ramp-up time to Backlog Zero, How to Achieve a "Ticketless" Support System with AI is your best bet.

If you're ready to start clearing your backlog of support tickets, decreasing your average handle time, and improving your first-call resolution rate, read  How to Achieve a "Ticketless" Support System with AI.

If you're ready to begin your journey towards fully maximized AI-centered support, contact Talla today.

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Topics: AI, Customer Support, automation