This is the first in a series of Talla customer spotlights highlighting the real ways that companies are using AI, chatbots, and automation to make their employees more productive, generate more revenue, and decrease costs. We recently spoke with Botkeeper CEO Enrico Palmerino to learn more about how they use Talla to do just that.
Botkeeper is Redefining Bookkeeping for Businesses
Botkeeper is changing the way companies manage their bookkeeping. Their product uses advanced learning methods, robotic process automation, and human oversight to redefine accounting best practices. Businesses benefit from round-the-clock virtual accounting services that save them time and money. To date, botkeeper has automated over 1.3 million minutes of bookkeeping for business!
Botkeeper Ramps Up Employees Faster with Talla
Botkeeper knows firsthand how AI and automation can deliver a higher quality customer experience, lower costs, and provide faster access to information. It was no surprise that when they were looking for a solution to manage information for their internal teams they found Talla. Enrico tells us, “As an AI company, we at Botkeeper believe simplicity and automation are the keys to success in today's data-driven world. With recent growth, we sought a technology that would simplify the storage, iteration, and distribution of knowledge across our organization and its several offices. We looked at dozens of options and after demo'ing Talla it was clear their AI-enabled knowledge base was head and shoulders above the rest.”
Botkeeper is growing quickly, which means that they are constantly hiring and onboarding new employees. They work hard to ensure that each team member has the information they need at their fingertips so that they can start helping prospects and customers as quickly as possible. Enrico tells us, “With Talla we can write something once and Talla understands where it fits in the Botkeeper knowledge graph automatically. We are constantly adding new sales and support team members, and with Talla those new team members ramp faster and provide better responses to customers and prospects.”
Closing Knowledge Gaps Quicker Leads to Better Productivity and Happier Customers
Botkeeper uses Talla to manage information for their sales and support teams. For these teams, it’s critical that they always have the most up-to-date information and that they have fast, easy access to it. Enrico tells us, “The most surprising thing that Talla showed us was all the knowledge gaps we had between the information customers wanted and the content and answers we were writing. We've been able to close those quickly, which translates into improved sales velocity, happier customers, and more productive employees.”
At Talla, we love hearing how our customers are using our product to generate more revenue, decrease costs, and deliver a better employee and customer experience. If you’d like to learn more about how you can get started with Talla, schedule a demo or start your free trial today.