How Talla Automates Knowledge-Centered Support

Posted by Alyssa Verzino on Sep 4, 2019 3:15:01 PM

What is Knowledge-Centered Support?

Knowledge-Centered Support is the industry buzzword for a very basic but often overlooked idea: Once you find a solution to a customer's problem, write it down so no one has to figure out the same solution again.

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Topics: knowledge management, Customer Support, automation

How to Identify Opportunities for Automation in Support Workflows

Posted by Alyssa Verzino on Aug 20, 2019 11:26:47 AM

It can often seem challenging to identify opportunities for AI in your customer support workflows, but if you remember the three tasks at which artificial intelligence excels -- prediction, automation, and classification -- you can evaluate AI for support solutions effectively. To get your gears turning, we're going to outline three common applications for AI automation in customer support.

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Where Prediction Fits in Your Support Workflows

Posted by Alyssa Verzino on Aug 13, 2019 2:11:01 PM

 

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Topics: AI, Customer Support, automation

How to Identify Opportunities for AI in Your Support Workflows

Posted by Alyssa Verzino on Aug 1, 2019 4:07:26 PM

Artificial intelligence is an ideal match for customer support workflows, but not every support workflow is ready for AI. To determine where your customer support AI opportunities lie, you first have to answer three basic questions:

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Topics: AI, Customer Support, automation

Top 8 AI at Work Quotes

Posted by Alyssa Verzino on Jul 18, 2019 10:30:00 AM

On the podcast AI at Work we have had some great guests help us take a look at AI trends and the future of AI in the enterprise, providing insight on how to think about and effectively deploy AI. Check out this roundup of the top 8 quotes we have heard on the show so far.

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Topics: AI at Work

Research: How Machine Learning Will Impact the Customer Experience

Posted by Alyssa Verzino on Jul 15, 2019 2:55:00 PM

Change is powerful. Here at Talla, we believe in the power machine learning has to change the way you deliver exceptional experiences to your customers. We decided to partner with 451 Research to prove just how much the customer experience will be impacted by machine learning.

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Topics: machine learning, customer experience

Why "Bad Content" is a Good AI Opportunity

Posted by Alyssa Verzino on Jul 11, 2019 11:00:00 AM

Talla is an artificial intelligence solution that integrates with your knowledge base to answer questions and offer support in real time.

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Topics: AI, automation

Don't Let Content Problems Slow Down Your AI Adoption

Posted by Alyssa Verzino on Jul 10, 2019 3:00:00 PM

Artificial intelligence requires training data -- specifically, well-annotated training data -- in order to learn to do its job correctly. In fact, the data you've got lying around probably isn't good enough for AI. You'll need to refine your data before AI can use it.

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Topics: AI, automation

Why Insurance Customer Service Requires More Than Just Search Results

Posted by Alyssa Verzino on Jun 25, 2019 2:47:00 PM

 

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Topics: Customer Support, automation

How AI Can Solve Insurance Companies' Biggest Call Center Problem

Posted by Alyssa Verzino on Jun 21, 2019 12:22:15 PM

 

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Topics: Customer Support, automation