Top 8 AI at Work Quotes

Posted by Alyssa Verzino on Jul 18, 2019 10:30:00 AM

On the podcast AI at Work we have had some great guests help us take a look at AI trends and the future of AI in the enterprise, providing insight on how to think about and effectively deploy AI. Check out this roundup of the top 8 quotes we have heard on the show so far.

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Topics: AI at Work

Research: How Machine Learning Will Impact the Customer Experience

Posted by Alyssa Verzino on Jul 15, 2019 2:55:00 PM

Change is powerful. Here at Talla, we believe in the power machine learning has to change the way you deliver exceptional experiences to your customers. We decided to partner with 451 Research to prove just how much the customer experience will be impacted by machine learning.

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Topics: machine learning, customer experience

Why "Bad Content" is a Good AI Opportunity

Posted by Alyssa Verzino on Jul 11, 2019 11:00:00 AM

Talla is an artificial intelligence solution that integrates with your knowledge base to answer questions and offer support in real time.

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Topics: AI, automation

Don't Let Content Problems Slow Down Your AI Adoption

Posted by Alyssa Verzino on Jul 10, 2019 3:00:00 PM

Artificial intelligence requires training data -- specifically, well-annotated training data -- in order to learn to do its job correctly. In fact, the data you've got lying around probably isn't good enough for AI. You'll need to refine your data before AI can use it.

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Topics: AI, automation

Why Insurance Customer Service Requires More Than Just Search Results

Posted by Alyssa Verzino on Jun 25, 2019 2:47:00 PM

 

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Topics: Customer Support, automation

How AI Can Solve Insurance Companies' Biggest Call Center Problem

Posted by Alyssa Verzino on Jun 21, 2019 12:22:15 PM

 

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Topics: Customer Support, automation

If Your Chatbot Isn't Working, Try Talla's Reasoning and Understanding Bot

Posted by Rob May on Jun 13, 2019 12:17:22 PM

A big source of business for us at Talla is failed chatbot projects. Building chatbots for customer support is hard because most of them are scripted. You have to go in and do some regular expression matching and then label language intents, and then map those to a workflow. It's a lot of work to create an interaction, and then the bot doesn't really learn much once it is deployed. As the world changes and new support issues arise, you have to go do a bunch of work to add those new issues.

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Topics: Customer Support, chatbot

How to Help Your Customer Support Team Get to "Inbox Zero"

Posted by Alyssa Verzino on Jun 12, 2019 2:19:40 PM

"Inbox Zero" is all the rage for personal productivity, but the equivalent for your support team would be "Backlog Zero" -- and it's achievable with artificial intelligence.

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Topics: AI, Customer Support, automation

Turn Slack Conversations into Knowledge Your Teams can Leverage

Posted by Paula Long on Jun 7, 2019 1:29:31 PM

 

We all know that Slack is awesome for knowledge creation. The ability for a team member to send out a question and quickly get a response is incredibly powerful -- we refer to this as transactional communication. For example, it’s great if you’re a support rep and your company has launched a new product. If you’ve been at the company for some time, you need to quickly figure out what’s changed and what’s still valid. If you’re a new rep, you need to quickly get up to speed on all the offerings. Yes, there might be training available, but people can only keep so much information in their head and searching online can be far too time-consuming. With Slack, you can simply post a question in your team's customer service channel, and get almost immediate results. Often, these types of channels have subject matter experts (SME) monitoring them and part of their job responsibilities is to answer these types of questions.
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Topics: AI, Slack, Digital Workers, automation

5 Things AI-Driven Support Leaders Do Differently

Posted by Alyssa Verzino on Jun 5, 2019 10:50:00 AM

There are a lot of companies that want to use AI, but just don’t know where to start. 85% of executives believe that AI will give their business an inherent advantage (MIT Sloan Management Review and the Boston Consulting Group), however, of the half of CIOs planning to use AI, only 4% have actually implemented the technology (Gartner).

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Topics: AI, Customer Support, automation