Where do you work in a day? It’s probably not a short or simple answer. Teams are constantly jumping between email, chat platforms, ticketing systems, and internal knowledge bases, just to name a few. The last thing they need is another open tab or to be taken out of their workflow. That’s why having AI and Automation is crucial for your teams when working through multiple channels. With Talla on your side, users have access to all of their team information wherever they may work, improving productivity, lowering resolution times, and increasing the customer support experience. So how do we ensure that Talla works wherever your team does? Simple, we made it easy to integrate into any of your team's existing workflows.
There are a couple of ways that we ensure Talla is everywhere you need it to be. First, there's the Talla Plugin, imagine a new rep is resolving a support email that came in with the question, “How do I change my billing address?”. Within their browser that rep can simply highlight the question, right-click on the Talla icon and select the “Look Up” option. Talla recognizes the question and surfaces only the information they need. That support rep just went from question to answer in only two clicks! This saves each support rep countless hours each week by not having to endlessly search for answers within bulky documentation. The Plugin ensures that users are not wasting time toggling between screens and that the information is always right at their fingertips.
Another way to access Talla is through the Talla Chat Platform. Support teams can chat Talla their questions directly, the way they would chat a coworker. Many times, support reps will ping their manager or another rep when they have a question thinking, “I know this is documented somewhere, but I need the answer right now and I don’t have time to go search for it”. By accessing information through the Talla Chat, reps can simply ask questions and get a precise answer in seconds. Talla Chat works as a stand-alone chat or can be integrated within multiple chat platforms that your team works through like Slack and Microsoft Teams. No matter where your workflow is, Talla is easily accessible, putting an end to the not so simple virtual shoulder tap.
Since Talla works with your already existing systems, the integration of new workflows is turned into a very easy process. You can build custom workflows that create a new ticket in Zendesk, look up a GitHub issue, display a report from Salesforce with live data, and so on.Does having Talla as your virtual anywhere and everywhere assistant sound interesting to you? If you would like to learn more about Talla and how you can save support costs with automated responses, actions, and increased rep productivity, visit our site or schedule a demo with us and learn why more than 2,000+ companies already trust Talla as their virtual support assistant.