Announcing HubSpot, Zendesk, and Jira Integrations

Posted by Rob May on Dec 18, 2018 6:29:20 AM

We are constantly working on two things at Talla: 1) Automating away ever more Service and Support tasks, and 2) Working everywhere that you work. In order to fulfill both of these pieces of the Talla vision, we have to continue to integrate with more tools. Today we are excited to announce integrations with HubSpot, Zendesk, and Jira.

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Topics: help desk software, Customer Support, knowledge base

How to Avoid the Biggest Mistake IT Help Desk Software Buyers Make

Posted by Juliette Kopecky on Aug 23, 2017 3:53:40 PM

The service desk, according to the Information Technology Infrastructure Library, is defined as the single point of contact between the service provider and the users. Within any IT department, the service desk is at the heart of communication, becoming the focal point for providing technical services to employees and customers.

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Topics: Artificial Intelligence, IT Service Desk, help desk software

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