There are lots of chatbots on the market today, and many of them are (supposedly) designed to help with customer support. While each type of support bot has its pros and cons, none of them are truly ready to fully replace human support representatives. Understanding that reality is key to implementing your support bot the right way.
The best customer support representatives don't just know the best answers to common questions, they know how to find any answer to any question -- and they depend on an internal knowledge base to do it. Unfortunately, too many modern knowledge base solutions let down the support reps that rely on them.
When our demo prospects ask, "where's the A.I.?" in Talla, what they really mean is, "where is the magic that I didn't think regular software could do?" In truth, A.I. is all over Talla today, but we have plans to create a "virtual managing editor" in Talla that will feel pretty magical -- and it's coming soon.
For almost a decade now, the "buyer's journey" has been the lens through which B2B marketers view their customer. The general concept is that the typical B2B buyer does a significant amount of research before engaging with a seller, and the framework makes it easier to map content of various types to the stage of buyer research. But artificial intelligence has thrown a wrench into the buyer's journey.
We recently launched an ebook called "Bullshit, Hype, and a Little Bit of Magic: How To Make Sense of It All When Buying A.I. Products." Today I want to take a quick tour of Talla to understand where we stack up against our own analysis.
In the last three decades, technology has transformed the way businesses communicate and collaborate, streamlining the processes to get crucial information from one team to another. But technology isn’t staying stagnant. The evolution of information sharing has progressed from email to chat, and is continuing to elevate internal business teams to the next level: artificially intelligent information-sharing platforms.
You may have heard that artificial intelligence (AI) is disrupting the technological landscape nowadays, but what does that really mean? AI enhances the way your business creates internal content. When every section of your knowledge base is annotated (in other words, labeled or tagged) AI can pinpoint relevant information for every person in your organization, in addition to suggesting content that should be created and maintaining fresh, updated knowledge.
Sales enablement is the term of art for all the data and content available to your sales team to help them close deals - and your knowledge base is holding them back. But, with the addition of some modern artificial intelligence tools, your knowledge base could help, rather than hinder, your sales enablement program.
You may have heard that artificial intelligence (AI) is transforming the way teams are working nowadays. Human Resources in particular should leverage AI to support their knowledge base to improve the way your team supports the entire organization. AI provides employees with contextually relevant and up to date information around the clock and the benefits business experience today will increase in the future.
Your customer success team is only as good as the knowledge base they rely on, and most internal knowledge management systems range from barely adequate to laughably awful. Fortunately, artificial intelligence tools have advanced to make knowledge bases - and customer success teams - better than ever before.