How To Run Talla In Parallel With Einstein on ServiceCloud

Posted by Rob May on May 30, 2019 1:00:00 PM

If you are looking for automation and AI related to ServiceCloud, Salesforce does offer Einstein. However, it's a very different tool from Talla, so this short guide will help you understand those differences and design a workflow that can take advantage of the best parts of both offerings.

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Topics: salesforce

How Talla Can Make You 40% More Productive On Salesforce ServiceCloud

Posted by Rob May on May 29, 2019 11:39:07 AM

The most popular platform that Talla customers use for ticketing is Salesforce ServiceCloud. The increasing demand from customers for a fast and accurate support experience means that many companies that use Salesforce CRM have moved to ServiceCloud to consolidate customer information for a better customer experience.

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Topics: automation, salesforce