We all know that Slack is awesome for knowledge creation. The ability for a team member to send out a question and quickly get a response is incredibly powerful -- we refer to this as transactional communication. For example, it’s great if you’re a support rep and your company has launched a new product. If you’ve been at the company for some time, you need to quickly figure out what’s changed and what’s still valid. If you’re a new rep, you need to quickly get up to speed on all the offerings. Yes, there might be training available, but people can only keep so much information in their head and searching online can be far too time-consuming. With Slack, you can simply post a question in your team's customer service channel, and get almost immediate results. Often, these types of channels have subject matter experts (SME) monitoring them and part of their job responsibilities is to answer these types of questions.
You probably already know that we're in a new era of workplace tools. Chat platforms, like Slack, Microsoft Teams and HipChat have changed the way people communicate at work. They've streamlined where we touch base, opened the door for real-time access to critical information, and helped people be more effective in their roles. Chat isn't just good for messaging though. It's the perfect place for A.I.-powered assistants (like Talla) to streamline and automate monotonous processes for us—and the paperwork, reminders, and repetitive information delivery that comes with employee onboarding is one of the best examples. Below you'll find out how you can easily expedite much of the onboarding process through automated, intelligent communications. All of the content you'll read about can be customized and delivered to you by Talla, right in Slack or Microsoft Teams.