Employees spend a disproportionate amount of time searching for the information they need to actually do their job. Workers spend on average 36% of their day looking for and consolidating information, and 44% of the time they can’t even find what it is they’re looking for. For a company with 1,000 employees, this could represent $5 million lost annually.
When they can’t find what they need, they usually ask around until they find the answer they’re looking for -- the dreaded “shoulder tap”. It’s time-consuming, a distraction to other employees, and no guarantee that they’re going to get the correct answer.
To help you better understand the challenges with existing knowledge bases and how you should approach evaluating your next one, check out our handy infographic.
Don’t make your employees struggle with information that’s redundant, obsolete, or trivial. Give employees a single source of truth for information that’s up-to-date, accurate, and relevant. “Good enough” isn’t good enough for your customer-facing teams. Contact Talla today.