Talla, a Boston-based AI-powered customer service platform, announced today that Frank Speiser is joining the company as CEO. Speiser joins from his previously successful role as Co-Founder of SocialFlow, the world's largest machine-learning enabled content distribution software and has decades of experience building complex enterprise-class products.
Talla was founded in 2015 by Byron Galbraith and Rob May, and in the last year has found strong product market fit and signed several enterprise customers. The success prompted May and Galbraith to discuss the need for an enterprise software CEO, and after a 4 month search process, selected Frank Speiser. The introduction between Talla and Frank Speiser was facilitated by Glasswing, a venture capital fund in Boston and multi-time backer of Speiser.
“Over the past year, with new product releases and larger customers deployments at places like Toast and Taxjar, we decided it was time to bring in new leadership,” said Rob May, who is stepping down as CEO but remaining on the Board of Directors as Executive Chairman. “Frank has the right mix of technical expertise, AI vision and an eye for future applications, and a strong enterprise sales background to take the company where we need to go next.”
Speiser was attracted to Talla because of the large potential market, unique technology, and high quality team. "This is a growing, mission-critical space with a lot of opportunity and Talla is well-positioned to build for the future. I'm happy to be joining at the right time, and with the backing and confidence of a world-class group of investors like PJC, Avalon, Glasswing and others. The Talla team has been at the forefront of AI development and we have a mission to bring communication and automation to enterprise customers around the globe,” said Speiser.
Talla’s customer support automation technology uses machine learning and natural language processing to automate common tasks for Service and Support teams, like answering common questions, processing refunds, updating customer information, and tracking orders. Talla has dozens of Fortune 500 customers, and offers solutions to improve the productivity of internal teams, customer self-help, or deploy to support self service models as smaller teams enhance their AI toolset. Talla’s technology generally improves support rep productivity by roughly 25% per month.
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