What it Means to Make Your Knowledge AI-Ready and Why it Matters

Posted by Stephanie Ventura on Oct 20, 2017 3:00:00 PM

machine cogs in brain

You may have heard that artificial intelligence (AI) is disrupting the technological landscape nowadays, but what does that really mean? AI enhances the way your business creates internal content. When every section of your knowledge base is annotated (in other words, labeled or tagged) AI can pinpoint relevant information for every person in your organization, in addition to suggesting content that should be created and maintaining fresh, updated knowledge.

Annotation is the name of the game

AI is just another form of advancing technology that impacts the way we create content. In order to deliver the right information to the right person at the right time, machines must be able to read the data in your knowledge base. Annotation helps machines determine what knowledge to give to whom.

The information within your knowledge base doesn’t always apply to every employee in the same way. For instance, let’s say you want to add information regarding paid time off (PTO) to your knowledge base. However, your full-time employees accrue PTO differently from part-time employees. When creating this knowledge in an AI-supported environment, knowledge can be tagged, or annotated, according to whom it would apply. As long as the sections of content are labeled “full-time” and “part-time,” an intelligent knowledge base will always identify the correct PTO policy for every employee in the business.

Imagine if you could create knowledge like this for every team within your organization. Material that your Product Manager creates is typically useful to Marketing, Sales Enablement, or Customer Success. When information is tagged appropriately, AI handles the rest. No matter who creates the content, the relevant employees or teams will always be “in the know.”

When you’re “in the know,” alignment among departments is no longer a hurdle to overcome.

Annotation provides context, and context is key

It’s all about context. You give knowledge meaning by labeling the sections of content you create. When machines can read data and understand who it applies to, the correct information is delivered to the right person, no matter who asks for it.

Storing your knowledge in an AI-powered environment will pay dividends for your business. With an AI knowledge base, the correct information is served up to the right people, no matter who they are or where they work. Ultimately, employees work more efficiently when they have all the knowledge they need.

The most successful companies are prepared for the future. Get your team AI-ready by trying Talla for Knowledge Management today.

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Topics: AI, Artificial Intelligence, annotation, knowledge management