The problem with an outdated knowledge base starts with the information that it is filled with. Traditional knowledge bases are unorganized, filled with redundant information, and usually lack the tribal knowledge of your team because of user difficulties within your systems. Up to 80% of stored information is obsolete or trivial and up to 90% is unstructured because traditional knowledge bases lack the responsibilities of automatically updating content and keeping information organized.
When your systems make it hard for employees to find the information they are looking for, issues in customer experience and internal support will arise. On average workers spend 36% of their day searching for the information they need and 44% of the time never actually finding what they are looking for. Because of this employees end up consuming other people's time asking for help internally, with no guarantee they are actually going to find the answers they were looking for. This time wasted results in companies losing millions of dollars annually when in fact they should be benefiting from their knowledge base.
Don't make your employees suffer, check out our infographic below on, "Successfully Implementing a Knowledge Base", or head over to our free resources to learn more about the negative effects of a traditional knowledge base system and how Talla’s Smart Knowledge Assist can help.